Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Rasheeda Muhammad

Paterson,NJ

Summary

Are you looking to add a motivated problem solver with superior customer relation skills to your team? I believe that my proven communication skills, upbeat attitude and ability to learn under tight deadlines will make me an effective employee with your company. I'm dedicated to building productive and positive relationships with diverse customers. I thrive in team settings, but can work alone just as well. I work efficiently to solve customer problems, and always maintain calm under pressure. Friendly and reliable, my customers always seem to open right up to me with my bubbly attitude.

Overview

12
12
years of professional experience

Work History

Companion/Caregiver

Comfort Keepers
11.2017 - Current
  • Provided transportation to appointments and social events, promoting client independence and participation in community activities.
  • Prepared nutritious meals for clients, supporting their overall health and dietary needs.
  • Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
  • Assisted clients with daily living activities, improving their quality of life.
  • Facilitated medication management for clients, ensuring proper dosage and timely administration.

Customer Service Representative

Spectrum Consulting
06.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

COVID-19 Tester

ILabConnect
01.2022 - 04.2023
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.

Customer Care Representative

Bellwether Behavioral Health
02.2018 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained a high level of knowledge to provide accurate information and support to customers.

DSP (Direct Support Professional)

Tender Care
02.2019 - 01.2021
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Direct Support Professional

ALFA Development Inc.
08.2017 - 12.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Customer Service Representative

Fairway Market
10.2015 - 06.2017
  • Greet customers as they come in the door
  • Check out customers when they are ready to go
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Stocker

Walmart
03.2013 - 10.2015
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.

Education

Associate of Science - Human Services/ Pre Social Work

Passaic County Community College
Paterson, NJ
12-2025

High School Diploma -

Youth Build Academy
Paterson, NJ
06.2015

Skills

  • Direct Support
  • Direct Care
  • Disability
  • Behavioral Health
  • Medication Administration
  • Autism Experience
  • Case Management
  • Crisis Intervention
  • Caregiving
  • Critical Care Experience
  • Picking and Packing Experience
  • Customer Service
  • Logistics
  • Developmental Disabilities Experience
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call management

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Representative

Spectrum Consulting
06.2023 - 02.2025

COVID-19 Tester

ILabConnect
01.2022 - 04.2023

DSP (Direct Support Professional)

Tender Care
02.2019 - 01.2021

Customer Care Representative

Bellwether Behavioral Health
02.2018 - 03.2022

Companion/Caregiver

Comfort Keepers
11.2017 - Current

Direct Support Professional

ALFA Development Inc.
08.2017 - 12.2019

Customer Service Representative

Fairway Market
10.2015 - 06.2017

Stocker

Walmart
03.2013 - 10.2015

High School Diploma -

Youth Build Academy

Associate of Science - Human Services/ Pre Social Work

Passaic County Community College

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Rasheeda Muhammad