Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Rasheeda Stewart

Miami Gardens,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Humana
05.2021 - Current
  • Managed approximately 50 incoming calls, 40 emails and 30 faxes per day from customers
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Walgreens Boots Alliance
12.2018 - 05.2021
  • Managed approximately 80 incoming calls per day from members.
  • Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Customer Service Representative

Inktel Contact Center Solutions
07.2015 - 12.2018
  • Managed approximately 20 incoming calls, 50-60 chats per day from customers
  • Responding quickly through live chat and providing courteous and professional customer service. Duties also typically involve email communication for following up with help tickets. Often train members on the correct use of a product or help them do minor repairs on their own.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Mcarthur High School
Hollywood, FL
06.2015

Skills

  • Scheduling
  • Data Collection
  • Complaint Resolution
  • Consultative Sales
  • Data Entry
  • Account Updating
  • Telephone etiquette
  • Effective communication
  • Sales techniques

Affiliations

  • Donating blood to samaritans in need
  • Feeding the homeless

Certification

Registered Pharmacy Technician (RPHT)

Timeline

Customer Service Representative

Humana
05.2021 - Current

Customer Service Representative

Walgreens Boots Alliance
12.2018 - 05.2021

Customer Service Representative

Inktel Contact Center Solutions
07.2015 - 12.2018

High School Diploma -

Mcarthur High School

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Rasheeda Stewart