Rasheeda Stewart
Sanford,FL
Summary
Detail-oriented healthcare and customer service professional with over 10 years of experience in claims processing, public health support, membership services, and healthcare operations. Expertise in analyzing medical claims, ensuring regulatory compliance, and fostering effective client communication while maintaining high productivity in both remote and fast-paced environments. Recognized for exceptional accuracy and professionalism, consistently delivering compassionate service that meets and exceeds performance metrics. Committed to enhancing patient experiences and optimizing operational efficiency within the healthcare sector.
Overview
12
12
years of professional experience
Work History
Housekeeper
Crothall Healthcare
03.2023 - Current
- Provide environmental sanitation services within healthcare facilities following infection control and safety protocols
- Maintain compliance with OSHA and hospital regulatory standards
- Support patient-centered care by ensuring clean, safe, and organized environments
- Meet daily productivity and quality performance expectations in fast-paced settings
Associate Claims Representative
UnitedHealth Group
06.2023 - 08.2024
- Substantiated and processed medical claims in accordance with policy guidelines
- Calculated discounts, deductibles, and copayments with high accuracy
- Consistently met and exceeded productivity benchmarks
- Analyzed trends and escalated discrepancies to supervisory teams when necessary
- Maintained HIPAA compliance while handling confidential patient information
Contact Tracer
Florida Department of Health
Eustis, FL
09.2021 - 03.2023
- Conducted interviews with individuals diagnosed with or exposed to communicable diseases
- Reviewed and interpreted laboratory results
- Provided quarantine guidance, symptom education, and public health recommendations
- Accurately documented sensitive health information within state databases
- Referred clients for testing and community health resources
Claims Analyst
Alegeus Technologies
Maitland, FL
04.2018 - 07.2021
- Determined participant eligibility for medical reimbursement accounts
- Reviewed and processed Flexible Spending, Health Savings, Dependent Care, and Health Reimbursement claims
- Interpreted pending claims to determine appropriate status and resolution
- Processed billing, reimbursements, and direct deposit requests
- Communicated procedures and account details to clients via phone and email
Membership Service Representative
The Auto Club Group
Heathrow, FL
01.2014 - 12.2017
- Managed high-volume inbound calls across 11 states and 2 U.S. territories
- Resolved membership inquiries, renewals, upgrades, and billing concerns
- Processed payments and account updates with accuracy
- Built strong member relationships while identifying service and sales opportunities
- Delivered written and verbal customer communication support
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL06-2008
Skills
- Medical Claims Adjudication
- Customer Service & Client Support
- Healthcare Compliance & HIPAA
- Data Entry & Documentation Accuracy
- Eligibility & Benefits Review
- Remote Work Operations
- Conflict Resolution
- Productivity & Quality Metrics
Timeline
Associate Claims Representative
UnitedHealth Group
06.2023 - 08.2024
Housekeeper
Crothall Healthcare
03.2023 - Current
Contact Tracer
Florida Department of Health
09.2021 - 03.2023
Claims Analyst
Alegeus Technologies
04.2018 - 07.2021
Membership Service Representative
The Auto Club Group
01.2014 - 12.2017
High School Diploma -
Lake Mary High School