Summary
Overview
Work History
Education
Skills
reading and learning and developing
Timeline
Generic

Rasheeda Stokes

Murrieta,CA

Summary

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal, and planning abilities. Results-oriented Head Cashier with 4 years of experience. Proactive, motivated and outgoing with strengths in team leadership and customer service.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

AmPm
Murrieta, CA
07.2019 - 11.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Communicated with customers and team members to solve problems.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Operated POS cash register and equipment to collect payments.
  • Trained team members on cash register operation and cash handling.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Directed team of 3 cashiers to maximize performance and deliver exceptional service to every customer.
  • Evaluated professionalism of checkouts every 30 min and kep team members on top of cleaning tasks.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Educated customers on promotions to enhance sales.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
  • Served needs of more than 5 customers in busy peak times
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Assistant Manager

Speedway
Murrieta, CA
02.2021 - 03.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Kitchen Manager

Speedway
Murrieta, CA
11.2020 - 02.2021
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Motivated staff to perform at peak efficiency and quality.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Master of Science - Leadership And Management

Trident University International
Cypress, CA
06.2021

Bachelor of Science - Psychology

University of Phoenix
Murrieta, CA
03.2017

Skills

  • Store opening/closing procedures
  • Stocking and replenishing
  • Safety rules
  • Money handling
  • Opening and closing procedures
  • Cashier training
  • Report generation
  • Procedure enforcement
  • POS systems
  • Product restocking
  • Cash Handling
  • Product and service sales
  • Sales expertise
  • Stock management
  • Point of sale knowledge
  • Multi-tasking skill

reading and learning and developing

I love learning new ways in developing my mindset and skills to teach and mentors to do more for themselves. I love inspiring others to never give up on themselves and always reach for the stars. So I have learned to meditate and journal for my mindset and continue learning through school or listening to motivated coaches and anyone I feel is successful and living in the place i want to be in. I love developing my skills to reach goals in every company I work for to teach others that they can dream big and keep on going by doing it myself and never quitting on myself or others.

Timeline

Assistant Manager

Speedway
02.2021 - 03.2021

Kitchen Manager

Speedway
11.2020 - 02.2021

Cashier Team Lead

AmPm
07.2019 - 11.2021

Master of Science - Leadership And Management

Trident University International

Bachelor of Science - Psychology

University of Phoenix

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Rasheeda Stokes