Hi, I’m
Rasheeda Washington
Baltimore,MD
Summary
Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
13
years of professional experience
1
Certification
Work History
Frito-Lay Warehouse
Warehouse Picker
06.2022 - 12.2022
Job overview
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Compared received packages against shipping documents.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Ensure successful individual performance by meeting or exceeding performance time standards.
- Monitor label/print machines to ensure no jams. Clear jams if necessary and ensure cases route accurately. Utilize WCS (Warehouse Control System) to address system faults.
- Operate auto case erector (ACE). Empty Carton Recycle, which requires organizing cartons and putting usable cartons back into the GES system.
- Carton unloading, sorting, orienting, bailing & trailer loading prep.
- Proper cart handling and storage throughout the warehouse & trailers loading and unloading process.
- Pick appropriate product according to order using required technology.
- Autonomous maintenance activity as required by task.
- Individuals will be required to successfully complete certifications in various tasks.
- Load trailers via carts or stack cases on the floor of a truck trailer.
- Participate in team meetings and training.
- Distribute product and assist in weekly product inventory.
- General housekeeping and specific sanitation tasks as required (e.g. you may be asked to sweep the floor, help clean a trailer, take out the trash, etc.)
- Lift objects that weigh anywhere between 15 pounds and 50 pounds (i.e. anything from a bowling ball to a twin-size mattress) with or without a reasonable accommodation.
* All other duties as assigned.
Massachusetts General Hospital Emergency Room
Patient Scheduling Coordinator
11.2021 - 06.2022
Job overview
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Reviewed new patient paperwork before scheduling appointments.
- Checked patients in and out and collected payments.
- Scheduled lab tests and collected results.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Paint Department
Tesla
Analyzer Technician
06.2021 - 12.2021
Job overview
- Recommended and specified revisions to improve equipment performance, system reliability and capacity.
- Performed or supervised inspection, repair, calibration and prevention activities for various analyzers and systems.
- Trained teams to improve systems technical knowledge.
- Developed, implemented and reviewed preventive maintenance programs to reduce unplanned shutdowns and improve overall on stream capability.
- Investigated equipment failures to determine root cause of failure and recommend appropriate solutions to reduce reoccurrence of issues or eliminate failures.
Dayco
Production Operator
07.2016 - 09.2020
Job overview
- Set up and adjusted machines for day-to-day operations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Loaded supplies into machines by hand or by hoist.
- Took part in company-offered training sessions to improve skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
- Documented production information via daily system logs and discussed issues with management.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Operated top-of-the-line equipment while adhering to safety procedures and effectively generated results.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
UniFirst
Nuclear Folding Labor/Mining Production Operator
04.2018 - 08.2019
Job overview
- Sort articles by article and material type
- Turn articles as necessary in preparation of monitoring
- Inspect for damage
- Monitor articles for residual contamination using appropriate monitoring instrument (ALM, MGM, Frisker)
- Bundle and package articles in accordance with work order requirements
- Count number of articles processed and place in shipping containers
- Perform clean-up in between customers and at end of shift.
- Distributed loads evenly to reduce safety risks.
- Developed and maintained courteous and effective working relationships.
- Inspect and test respirator face pieces as directed
- Package customer by-products
- Load shipping containers
- Properly process, label, track, package, and store items in accordance with Process Procedures and Customer Work Orders
- Interact with the regulated dock and shipping departments and non-regulated receiving and shipping departments to ensure the timely receipt and shipping of customer products
Teleperformance
Customer Service Representative
09.2016 - 12.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Answered average of 90 calls per day, addressing customer inquiries, solving problems and providing product information.
UHAUL Inc
Customer Service Representative
01.2017 - 07.2018
Job overview
- Handled inbound calls for reservations and payment.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Converted inbound calls into sales 75% of time.
- Assisted customers with making reservations and entered reservation details into computer system.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Mcdonalds
Cashier/Cook
11.2012 - 02.2015
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Allendale Fairfax High SchoolFairfax
High School Diploma
06.2008
Skills
- Conflict Resolution (6 years)
- Microsoft Office (10 years)
- Time Management Skills (3 years)
- Customer Service (5 years)
- Typing (7 years)
- Team Player (3 years)
- Data Entry (6 years)
- Research (2 years)
- Communication Skills (9 years)
- Accounts Receivable (2 years)
- Factory
- CSR (7 years)
- Call Center
- Customer Support
- Customer Care
- Microsoft Excel
- Machine Operator
- Manufacturing
- Quality Control
- Assembly
- Warehouse
- Basic Math
- Microsoft Word
- Inspection
- Excel
- Fast learner
- Hand Tools
- Training
- Driving
- Delivery driver experience
- English
- QuickBooks
- Accounting
- Time management
- Cashiering
- Microsoft Powerpoint
- LOTO (2 years)
- Administrative Experience
- Microsoft Outlook
- Organizational skills
- Picking and Processing
- Utilization Reporting
- Order Picking and Processing
- Database Coordination
- Collecting Intake Information
- Quality Patient Care
- Patient Follow-Up
- Online Systems
- Patient Relations
- Data Entry
- Schedule Management
- File Preparation
- Patient Eligibility Requirements
Certification
April 2018 to Present
NAME: rasheeda washington
CERTIFICATE LEVEL: Gold
CERTIFICATE ID: 3VHXS2DX2R1F
Additional Information
- MD - - , Authorized to work in the US for any employer
Timeline
Warehouse Picker
Frito-Lay Warehouse
06.2022 - 12.2022
Patient Scheduling Coordinator
Massachusetts General Hospital Emergency Room
11.2021 - 06.2022
Analyzer Technician
Paint Department
Tesla
06.2021 - 12.2021
Nuclear Folding Labor/Mining Production Operator
UniFirst
04.2018 - 08.2019
Customer Service Representative
UHAUL Inc
01.2017 - 07.2018
Customer Service Representative
Teleperformance
09.2016 - 12.2018
Production Operator
Dayco
07.2016 - 09.2020
Cashier/Cook
Mcdonalds
11.2012 - 02.2015
Allendale Fairfax High School
High School Diploma
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