Rasheeda Williams - Douglas
Alexandria,Va
Summary
Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Technically savvy and expert user of various software packages. Interested in contributing to industry.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Inova Medical Group
Alexandria, VA
09.2023 - Current
- Ensured compliance with HIPAA regulations when handling patient information.
- Created reports on referral activity and outcomes.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Provided feedback on relevant referral trends, issues, and best practices.
- Performed data entry related to referrals into electronic health record systems.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Assisted in training new employees on the organization's policies for making referrals.
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Communicated regularly with patients regarding their care plans following a referral.
- Monitored patient progress throughout the referral process.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Advised staff on appropriate protocols when making a referral.
- Resolved conflicts between referring physicians and receiving providers.
Patient Access Associate
Inova Medical Group
Alexandria, VA
09.2022 - 09.2023
- Comforted patients by anticipating anxieties and thoroughly answering patient questions
- Processed authorizations for medical tests and procedures
- Created new patient charts to include personal and insurance information and reason for visit
- Communicated with third party payors to obtain insurance benefits and authorizations
- Registered patients by obtaining necessary and accurate financial and demographic information
- Counseled and assisted patients with application processes for available financial assistance programs
- Provided excellent customer service to patients and their families
- Protected patients' rights by maintaining confidentiality of personal and financial information
- Assisted in organizing and maintaining patient files
- Identified self-pay patients to refer to financial assistance programs
- Preserved patient accounts by obtaining and updating personal and financial information
- Resolved patient billing issues and collected payments
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians
- Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone
- Reviewed charts for accuracy and completeness prior to patient visits.
Dispatcher
Virginia State Police
Fairfax, VA
02.2020 - 08.2022
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Prepared, updated and dispensed daily route schedule
- Oversaw dispatch communications within specifically assigned territories
- Created detailed reports on all dispatched jobs, which included information such as arrival times and completion times
- Managed the dispatch of field personnel to various locations in an organized and timely manner
- Monitored dispatch board for unscheduled delays or hazards and relayed to field personnel
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
COVID-19 Screener
Metropolitan Health Services
Fairfax, VA
09.2019 - 03.2020
- Maintained up-to-date knowledge of COVID-19 testing and contact tracing protocols and procedures
- Distributed COVID-19 educational material to visitors to increase awareness
- Oversaw in-person and curbside patient processing and registration
- Put on and removed personal protective equipment (PPE) per company protocols
- Greeted patients and visitors in effort to create warm, welcoming environment
- Used wheelchairs to transport patients around facility and to and from vehicles
- Monitored and reported COVID-19 screening results to management
- Reduced risk of cross-contamination and patient infection by sterilizing and cleaning equipment
- Recorded details of Covid-19 screening results into company database for documentation purposes
- Offered protective masks and face shields to guests to protect against virus
- Took staff, patient and visitor temperature with non-contact infrared thermometer
- Completed Covid-19 questionnaires for all people entering establishment.
Customer Service Associate
Lincare Home Oxygen And Respiratory Systems
Chantilly, VA
06.2018 - 06.2019
- Followed up with customers to support satisfaction and resolve any issues
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Assisted customers with product selection, order entry, and payment processing
- Obtained and evaluated relevant information to handle product and service inquiries
- Built sustainable customer relationships of trust through open and interactive communication
- Coordinated with other departments to verify customer order fulfillment
- Described and explained merchandise and operation of merchandise to customers
- Computed sale prices and totaled purchases with POS system or cash register
- Provided accurate information regarding product features and benefits
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
Emergency Medical Technician
Lifestar Response
Cheverly, Md
08.2013 - 09.2018
- Operated ambulances under both emergency and non-emergency conditions
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues
- Monitored communication equipment to maintain contact with dispatcher
- Immobilized patient for placement on stretcher and ambulance transport with backboard or other spinal immobilization device
- Determined nature and extent of illness or injury to establish and prioritize medical procedures
- Responded to instructions from emergency medical dispatcher to drive equipped emergency vehicle to specified location
- Completed EMT-Basic certification program
- Treated patients in both emergency and non-emergency settings
- Removed or assisted in removal of victims from scene of accident or catastrophe
- Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes
- Assisted in the transportation of patients to medical facilities.
Education
COMPLETED COURSEWORK TOWARDS EMERGENCY MEDICAL TECH IN SERVICES -
West link Career Institute
Washington, DCCOMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Dunbar Senior Highschool
Washington, DCSkills
- Account Management
- Technical Support
- Credit Card Processing
- Complaint Resolution
- Route Dispatch
- Recordkeeping
- Multi-Line Phone
- Money Handling
- Professional Telephone Demeanor
- Service Standard Compliance
- Warehousing Functions
- Medical Terminology Knowledge
- Creative Problem Solving
- Stock Management
- Stocking And Replenishing
- Shipping Procedures
- Understanding Administrative Support
- Strategic Sales Knowledge
- Payment Processing
- Demographics Information
- Team Leadership
- Phone And Email Etiquette
- Multi-Line Telephone Systems
Personal Information
Title: Patient Access Associate
References
References available upon request
Timeline
Referral Coordinator
Inova Medical Group
09.2023 - Current
Patient Access Associate
Inova Medical Group
09.2022 - 09.2023
Dispatcher
Virginia State Police
02.2020 - 08.2022
COVID-19 Screener
Metropolitan Health Services
09.2019 - 03.2020
Customer Service Associate
Lincare Home Oxygen And Respiratory Systems
06.2018 - 06.2019
Emergency Medical Technician
Lifestar Response
08.2013 - 09.2018
COMPLETED COURSEWORK TOWARDS EMERGENCY MEDICAL TECH IN SERVICES -
West link Career Institute
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Dunbar Senior Highschool
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