ADP
Ms R Anderson
Patient Advocate
Marietta,GA
Summary
Detail-oriented, dependable candidate with strong organizational skills. Ability to manage multiple projects simultaneously with high degree of accuracy. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
PI Coordinator & Patient Advocate
Ridgeview Institute
05.2022 - Current
- Work closely with Risk Management Director to conduct investigations regarding patient right violations
- Managed over 100 Complaints and Grievances per month.
- Maintain record of all completed reviews, evaluations and process improvement team activities
- Supporting performance improvement activities daily and assure that action is taken as needed and as authorized by organization policies and procedures
- Receiving and reviewing department/service performance measures and documentation to evaluate performance improvement activities and coordinate reports of findings on daily, monthly and annual basis to Director of Performance Improvement
- Share data and information with appropriate committees and departments/services as assigned by Department head
- Assist Director with Joint Commission, CMS, OSHA, and state surveys.
- Create reports, monitor trends to implement appropriate action plans
Accounts Receivable Clerk
Ridgeview Institute
02.2019 - 05.2022
- Perform day-to-day processing of financial transactions to ensure that finances are maintained in effective, up to date and accurate manner.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Monthly review with Finance Manager of all balances and problematic accounts which need reconciliation
- Ensure strict confidentiality and privacy of financial records as they relate to organization and vendors
- AR Collections via phone and email. Creating and maintaining excel based reporting to provide summaries to Finance Manager when requested.
- Process customer payments over phone, email, answer inquiries/investigate as they arise, process credit memos per direction of Finance Manager
- Prepare and post weekly vendor payments
- Assist with month and year end activities
- Collaborate with Finance Manager to improve procedures.
Customer Service Rep
Fresenius Medical Care
12.2017 - 06.2018
- Submit patient placement request
- Route calls to proper personnel
- Calm disgruntled patients and health care professionals
- Answer questions regarding placement process and system procedures.
- Managed over 50 customer calls per day.
Administrative Assistant
Surgical Health Collective
12.2015 - 03.2016
- Scheduled patient appointments
- Verified insurance coverage
- Posted charges and transmit claims
- Checked claim status
- Collected co-pays and co-Ins
- Mailed out bills for outstanding balances
- Pull and update patients charts.
Tax Preparer
Nationwide Tax Services
12.2013 - 03.2015
- Resolve customer complaints
- Uncover potential deductions and credits
- Compute taxes owed by following tax code
- Prepare tax returns using electronic filing software
- Ensure copy of completed return is provided to customer
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Help taxpayers by using their federal, state and local codes and see to it that clients receive maximum benefit permitted under law of government.
Patient Access Specialist
Wellstar Regional Health Center
11.2010 - 07.2013
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Prepared patient identification band and completed admissions papers
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Coordinated collection of all estimated patient liabilities, including co-payments and unmet deductibles
- Cash handling and balancing
- Follows established procedures for processing receipts, cash etc.
Education
Associates Degree - Accounting
Chattahoochee Technical College
Marietta, GASkills
Data Entry
Conflict resolution skillsVerbal and written communicationInterdepartmental cooperationCustomer/Client relationsCritical Thinking
Task Prioritization
Caseload managementData Management
Attention to Detail
Relationship Building
Software
Quickbooks
Excel
MS Office
Timeline
PI Coordinator & Patient Advocate
Ridgeview Institute
05.2022 - Current
Accounts Receivable Clerk
Ridgeview Institute
02.2019 - 05.2022
Customer Service Rep
Fresenius Medical Care
12.2017 - 06.2018
Administrative Assistant
Surgical Health Collective
12.2015 - 03.2016
Tax Preparer
Nationwide Tax Services
12.2013 - 03.2015
Patient Access Specialist
Wellstar Regional Health Center
11.2010 - 07.2013
Associates Degree - Accounting
Chattahoochee Technical College