RASHEEDAH Crosby
Saint Cloud,Florida
Summary
Dedicated and self-motivated individual offering a remarkable extensive hands-on experience in quality customer services, administration, and business strategies with the ability to interact with people across all levels of the business. Exceptional negotiation, communication, organization and time management skills. Work well both independently and as a contributing member of the team. Proficiency with Microsoft Word, Excel, Outlook and Adobe Acrobat. Ability to work under pressure, solid decision-making and problem solving skills.
Overview
24
24
years of professional experience
Work History
Health Information Management Analyst
Datavant
10.2020 - Current
- Analyzed health data to ensure accuracy and compliance with regulatory standards.
- Developed and implemented strategies for effective management of health information systems.
- Collaborated with healthcare teams to streamline data entry processes and improve workflow efficiency.
- Provided training and support to staff on health information management best practices.
- Coordinated projects aimed at optimizing patient information retrieval processes across departments.
- Created detailed reports on health information metrics to inform decision-making and policy development.
- Ensured compliance with regulations such as HIPAA by maintaining up-to-date knowledge on privacy laws and providing staff training.
- Contributed to interdisciplinary team meetings, offering insights from a Health Information Management perspective for improved patient outcomes.
Records Retrieval Specialist
Parameds
05.2018 - 10.2020
- Performed clerical tasks such as photocopying, faxing, mailing, sorting/distributing documents.
- Requested, prepared, and repaired medical records as needed by the insurance company to support the medical claim.
- Enter updates into our system to document all conversations with medical providers, all progress of requests, and all tracking of requests. (documented due diligence)
- Maintain an organized rotation of all requests in possession to ensure orders are called according to priority (generally in order of date requested by client)
- Effectively communicated with insurance companies, both verbally and in writing, to efficiently process and verify the status of patient claims.
- Coordinated regular and persistent phone calls and/or other means of contact with each medical provider to requests medical records in accordance with all state and federal guidelines as well as HIPAA requirements.
- Answers telephone calls in a pleasant voice tone and identifies department, individual and accepting and forwarding messages accurately.
Warehouse Worker
FedEx Smart Post
03.2017 - 04.2018
- Operated material handling equipment to ensure efficient loading and unloading of packages.
- Maintained accurate inventory records using warehouse management systems.
- Trained new employees on safety protocols and operational procedures.
- Coordinated with team members to streamline order fulfillment processes.
- Inspected incoming shipments for quality assurance and adherence to standards.
Store Manager
Value Pawn & Jewelry
10.2013 - 02.2017
- Led daily operations, ensuring optimal store performance and adherence to company policies.
- Trained and mentored staff, fostering a culture of continuous improvement and customer service excellence.
- Managed inventory levels using point-of-sale systems, optimizing stock turnover and reducing shrinkage.
- Developed sales strategies that increased customer engagement and drove revenue growth through targeted promotions.
Sales Agent/Financial Services
Premier Pawn
09.2009 - 08.2013
- Negotiated sales terms to maximize customer satisfaction and drive revenue growth.
- Assessed inventory levels and ensured optimal stock availability for diverse products.
- Developed strong relationships with customers, enhancing loyalty and repeat business.
- Trained team members on effective sales techniques and product knowledge.
Sales & Loan Associates
Value Pawn & Jewelry
01.2002 - 08.2009
- Processed loan applications efficiently, ensuring compliance with company policies and regulations.
- Evaluated customer financial situations to recommend appropriate loan products tailored to individual needs.
- Conducted thorough risk assessments to determine creditworthiness of applicants, minimizing potential losses.
- Facilitated communication between clients and management, enhancing transparency throughout the loan process.
Education
High School Diploma -
Osceola County Department of Education
Kissimmee, FL05.1994
Skills
- Health information regulations
- Clinical record management
- Healthcare data insights
- Process improvement
- Customer relations
Timeline
Health Information Management Analyst
Datavant
10.2020 - Current
Records Retrieval Specialist
Parameds
05.2018 - 10.2020
Warehouse Worker
FedEx Smart Post
03.2017 - 04.2018
Store Manager
Value Pawn & Jewelry
10.2013 - 02.2017
Sales Agent/Financial Services
Premier Pawn
09.2009 - 08.2013
Sales & Loan Associates
Value Pawn & Jewelry
01.2002 - 08.2009
High School Diploma -
Osceola County Department of Education
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