Rasheedah Ford
Greenville,SC
Summary
Adept at maintaining HIPAA compliance and enhancing patient experiences, my tenure at Ensemble Health Partners showcased my strong problem-solving abilities and commitment to quality customer service. I excelled in streamlining registration processes and fostering team collaboration, significantly improving workflow efficiency and patient satisfaction.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Patient Access Representative
Ensemble Health Partners
12.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeting and registering patients, scheduling services, verifying insurance coverage and eligibility, creating records for new patients, and obtaining signatures on required documents.
- Answering billing questions and taking payments on outpatient services, and providing good faith estimates.
Patient Registrar
Bon Secours Mercy Health
08.1999 - 12.2023
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected and processed co-payments and out-of-pocket charges using [Software].
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
- Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Nursing
Greenville Technical College
Greenville, SCBusiness Administration
Allen University
Columbia, SCSkills
- Customer service
- Multitasking and organization
- Problem-solving
- Team collaboration
- Conflict resolution
- Punctual and hardworking
- Reliability and dedication
- Professionalism and confidentiality
- Team player attitude
- Medical terminology proficiency
Certification
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
- Key Performance Indicators in the Revenue Cycle -(Certificate) Healthcare Financial Management Association.
- Patient Access Essentials (Certificate) -Healthcare Financial Management Association.
Timeline
Certified Patient Access Representative
Ensemble Health Partners
12.2023 - Current
Patient Registrar
Bon Secours Mercy Health
08.1999 - 12.2023
Nursing
Greenville Technical College
Business Administration
Allen University
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