Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

RASHEEDAH HARRISON

Human Services Specialists
San Diego,CA

Summary

To acquire a challenging position as a Dedicated Analytical Human Services Professional, providing exemplary support through Case Management and Advocacy for clients to ascertain needs with indepth knowledge of Social Behavior, Strength, Based Assessments and Trauma Informed Care. Utilizing understanding of county programs, forms, procedures, policy systems, which accommodates unique individualized service plans.

Overview

22
22
years of professional experience

Work History

Community Connector

Molina Healthcare
05.2023 - Current
  • Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs
  • Collaborates with and supports the Healthcare Services team by providing nonclinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc
  • Empowers members by helping them navigate and maximize their health plan benefits
  • Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments
  • Assists members in accessing social services such as community-based resources for housing, food, employment, etc
  • Provides outreach to locate and/or provide support for disconnected members with special needs
  • Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.) Participates in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face)
  • Guides members to maintain Medicaid eligibility and with other financial resources as appropriate
  • 50-80% local travel may be required
  • Reliable transportation required.

YFDA (Youth and Family Development Associate)

SBCS, South Bay Community Services
San Diego
09.2022 - 02.2023
  • Supports in the implementation and evaluation of the program that aids our most vulnerable TAY and quality trauma informed services that adhere to and uphold the standards of SBCS
  • Conducts outreach and canvasses high-risk areas to locate and engage in street-based services with youth and young adults that are experiencing homelessness or housing instability while building a trusting rapport over time
  • Utilizes Positive Youth Development, Harm Reduction and Trauma-Informed Care to provide case management, and supportive services to enrolled TAY youth
  • Assists with goals that are designed to achieve milestones that are set to allow a TAY to successfully gain the life skills necessary to obtain or retain permanent housing
  • Establishes action steps with TAY to achieve goals that are clear, simple-to-understand, measurable and can be accomplished within a relatively short period of time
  • Provision of basic needs, emergency referrals, housing navigation, stabilization supports, case management, and service plan that links to resources
  • Facilitate referrals to career pathway, life skills, mental health, mentorship, educational and other support programs
  • Connect youth and young adults to supports that to achieve increased economic stability and self-sufficiency
  • Assist youth and young adults to create a housing plan that identifies a transition out of homelessness
  • Must be flexible to provide services in the community as needed
  • Attend all required agency trainings and meetings
  • Maintain documentation in Efforts to Outcomes (ETO), Homeless Management Information System (HMIS), Clarity, and/or other identified data bases and report on all youth and young adults in a timely manner
  • Maintain confidentiality and privacy standards of youth and young adults protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws, including HIPAA
  • Maintain warm, welcoming office grounds and facilities
  • Other related duties as assigned.

Homeless Outreach Specialist (Coordinated Street)

PATH
San Diego
06.2022 - 09.2022
  • Engages the Homeless Population Utilizing a 'whatever it takes approach' to provide on-going supportive services that prepare and promote housing readiness
  • Assisting client with critical coordination of care
  • Gathering personal documentation, for assistance with housing location and application, linkage and referrals to community services, and advocacy
  • Performing outreach activities wherever individuals experiencing homelessness are known to congregate within the area covered by the program
  • Providing crisis intervention services in the field
  • Providing transportation to clients utilizing the company vehicle
  • Working to build relationship within the community to identify new and existing opportunities for partnerships that enhance the services provided by the programs
  • Implemented community outreach and engagement plans to reach vulnerable communities
  • Presented clients with information, referrals and assistance accessing resources such as food, housing, and transportation
  • Collaborated with community-based organizations and key stakeholders to address community initiatives
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness
  • Maintained outreach contacts in organization's database to track progress toward base building goals
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.

COVID-19 Contact Tracer

County of San Diego Health & Human Services Agency
San Diego
11.2021 - 03.2022
  • Contact Tracer (T3 (Test, Trace, Treat) response to the COVID 19 pandemic Conducting phone interviews with individuals to collect medical or other confidential information
  • Identify potential close contacts of a confirmed case
  • Notify contacts and promote self-monitoring through 14 days past the last known exposure to the confirmed case
  • Ensure that contacts who develop symptoms promptly isolate themselves and notify public health staff
  • Refer contacts to their healthcare provider for medical advice, testing and care as appropriate
  • Maintaining case confidentiality
  • The ability to work in a fast-paced environment with strict deadlines
  • Education and/or experience in a science, health, or related field
  • Computer skills that include working with and uploading PDF files and spreadsheets
  • A clear understanding of patient confidentiality, including the ability to conduct interviews without violating confidentiality
  • Excellent and sensitive interpersonal, cultural sensitivity and interviewing skills such that they can build and maintain trust with patients and contacts
  • The ability to grasp medical terms and principles of exposure, infection, and infectious periods
  • Ability to independently manage workload that includes reaching out to contacts over the phone, maintaining spreadsheets, and data entry
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
  • Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy
  • Advised on policy development and assisted in community program implementation.

Family Stabilization Case Manager/ Navigator

(PCG) Public Consulting Group
San Diego
02.2021 - 03.2022
  • Family Stabilization Case Manager- receive referrals for families facing housing crises and determine eligibility for programming through either the Family Stabilization (FS) or Housing Support Programs (HSP) utilizing a rapid re-housing model to assist CalWORKs families who are facing homelessness to find and maintain housing
  • Provide participating families with intensive case management, housing identification, and financial assistance
  • Responsible for conducting and documenting initial assessments as well as maintaining an on-going re-housing development plan to identify housing needs
  • Providing the appropriate level of service and funding source(s), and any barriers to housing
  • Work closely with the participant, other PCG CalWORKs Welfare to Work staff and community partners to remove any barriers to housing that will lead to optimal housing stability
  • Manage participants progress towards achieving goals by creating and updating plans
  • Monitor and record clients monthly progress to make sure compliance with program regulations
  • Develop a re-housing plan with all program participants/ Bridge Housing
  • Prepared and maintained budgets, personnel records or training manuals
  • Complete entry in San Diego's Homeless Management Information System at initial assessment and each re-assessment
  • Intensive case management services by conducting and documenting assessments for homelessness vulnerability, housing barriers and financial sustainability
  • Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.

Employment Program Representative

EDD
San Diego
06.2020 - 02.2021
  • The Employment Program Representative (EPR) assists customers through the delivery method of self-service, facilitated self-help, and staff-assisted services
  • Present Promotes self-service employment services for employers, filing UI benefits claims
  • Authorizes payments and provides information on claim status, independently reviews
  • Investigates, and determines if an individual is eligible or ineligible to receive UI benefits in accordance with UI laws rules regulations and procedures along with Employer/Employee rights
  • Employed active listening abilities, interpersonal skills, and policy knowledge to remedy employee conflicts
  • Promotes the programs and services offered by the Employment Development Department-Workforce Services (WS) Branch to job seekers, employers, workforce partners, and other community stakeholders
  • Provides employment services to job seekers and recruitment assistance to employers following prescribed WS policies and procedures
  • Prepares and makes formal presentations regarding EDD-Workforce Services, benefits, and features of Cal JOBS, and engages audiences to utilize the America's Job Centers of California as a one-stop for employment and training services.

FC-1 Shopper

Amazon/ Whole Foods
La Jolla
03.2019 - 11.2020
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
  • Completed pickup and shopping orders for customers within local area
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
  • Action-orientated
  • Flexible problem-solver assisting customers in expediting orders and correcting post-sale problems
  • Efficiently and effectively receiving & storing goods inwards following Amazon's internal processes and procedures and using radio frequency (RF) scanners
  • Pick our customer orders ensuring a high level of quality and productivity
  • Accurately pack and ship our customer orders to ensure we meet customers' high expectations
  • Accurately pick products to ensure we meet customers' high expectations, potentially on a multi-level mezzanine
  • Research and reviewing updated policies and communicate effective solutions in a fun, and fast-paced environment.

Customer Support Representative

Infoline San Diego/ 211
San Diego
12.2019 - 06.2020
  • Phone screen clients for community programs for the purpose of educating, navigating, and connecting clients with needed services
  • Access General Information-Responsible for clients/customers interested in receiving Cal Fresh/ Cal Works/ Medi-Cal Benefits/ Homelessness and Utilities
  • Use active listening in all interactions to provide high-quality confidential connections to resources and services
  • Utilize effective customer service skills to ensure the highest level of client satisfaction with the service
  • Maintain control of the call to ensure handle time is kept under the required time
  • Maintain accurate records of services requested and provided, utilizing on-line database system and MS Office products
  • All things we do are in line with our company values
  • Engages with and contributes to the positive culture of 2-1-1 San Diego following our core values
  • Seeks continuous learning opportunities to promote growth, professional and personal development
  • Must actively pursue individual AIRS certification
  • Assists with special projects as requested.

Behavior Specialist Consultant

Behavioral Healthworks
San Diego
02.2019 - 12.2019
  • Documented information for charts, progress reports, assessments, and other paperwork within specific timeframes
  • Assessed patient needs and recommended appropriate courses of treatment
  • Participated in assessments and visits with patients in various types of settings
  • Paraprofessional Implementing Treatment Plans for individuals w ASD/ under the supervision of a BCBA& BCaBA
  • Gathered and researched information about community mental health needs or resources used in conjunction with therapy
  • Competencies - Measurements for Autism
  • Data Collections
  • Skills Acquisitions
  • Behavior Reduction
  • Maintained confidentiality of records relating to clients' treatment
  • Referred patients or clients to community resources or specialists.

Administrative Assistant/ Contract

(PCG) Public Consulting Group
San Diego
04.2018 - 09.2018
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Organizing documents for (CERMS): CAL WINS ELECTRONIC MANAGEMENT SYSTEMS
  • Attention to detail, data collection, management and analysis, problem solving, database entry, quality assurance, customer service, communication skills-verbal and written, planning, and organizing, decision making, excellent judgement and teamwork
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.

Administrative Coordinator

Payan Pool Service
Santee
01.2017 - 01.2018
  • Managed administrative processes and prepared key reports and documentation
  • Liaised with technical support staff to maintain or repair office equipment
  • Worked with finance department to file receipts and reimbursements
  • Interacted with clients to coordinate logistics and gather data
  • Documented and communicated needed actions to management to maintain continuity of work operations
  • Developed administrative staff skills by providing information, training, and coaching
  • Maintained administrative workflow by studying processes, implementing cost reductions, and developing reporting procedures
  • Aligned calendars to coordinate meetings between staff and clients in multiple locations and time zones
  • Assisted with resume review and the hiring process for Human Resource department
  • Paid vendors and oversaw other recurring operational expenses
  • Tasked with preparation of Employment Development/ Training tools.

Appointment Center Service Representative

Kaiser Permanente
San Diego
06.2002 - 09.2016
  • Provided high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information
  • Upheld Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws
  • Operates in a high volume, highly structured call center environment by responding to incoming calls
  • Determined the type of appointment requested/needed, reviews scheduling mix of various physicians/providers, made appointments utilizing appropriate guidelines
  • Prioritized member needs and offers alternatives to members when appropriate
  • Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters
  • Used tact and diplomacy in handling difficult interactions with members
  • Determined if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate, composed messages for physician/providers, Registered Nurses or other medical staff based on member requests
  • Identified ways to improve quality of service to members and recommends steps used to accomplish these changes
  • Performed clerical duties which may include assigning new members a primary care physician
  • Served as resource persons to co-workers and assist in problem solving.

Education

Master - Human Services /Non-Profit Management

University of Arizona Global Campus
San Diego, CA

BA - Public Relations/ Marketing

Ashford University
San Diego, CA

Skills

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Accomplishments

  • Local 30 OPEIU Shop Steward / Labor Management Partnership 10 yrs.

Software

Maximo

Timeline

Community Connector

Molina Healthcare
05.2023 - Current

YFDA (Youth and Family Development Associate)

SBCS, South Bay Community Services
09.2022 - 02.2023

Homeless Outreach Specialist (Coordinated Street)

PATH
06.2022 - 09.2022

COVID-19 Contact Tracer

County of San Diego Health & Human Services Agency
11.2021 - 03.2022

Family Stabilization Case Manager/ Navigator

(PCG) Public Consulting Group
02.2021 - 03.2022

Employment Program Representative

EDD
06.2020 - 02.2021

Customer Support Representative

Infoline San Diego/ 211
12.2019 - 06.2020

FC-1 Shopper

Amazon/ Whole Foods
03.2019 - 11.2020

Behavior Specialist Consultant

Behavioral Healthworks
02.2019 - 12.2019

Administrative Assistant/ Contract

(PCG) Public Consulting Group
04.2018 - 09.2018

Administrative Coordinator

Payan Pool Service
01.2017 - 01.2018

Appointment Center Service Representative

Kaiser Permanente
06.2002 - 09.2016

Master - Human Services /Non-Profit Management

University of Arizona Global Campus

BA - Public Relations/ Marketing

Ashford University

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RASHEEDAH HARRISONHuman Services Specialists