Rasheedah Tonkins
Paitient Account Representative
Federal Way,WA
Summary
Experienced housing coordinator with over three decades in customer service and social work. Holds an associate's degree and has a strong background in patient care and social advocacy. Authorized to work in the US and willing to relocate for career opportunities. Demonstrated success in improving client outcomes and operational efficiency.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Certified Peer Support Specialist
YMCA of Greater Seattle
11.2025 - Current
- Assist minors with crisis prevention the first to respond when minor is having any type of mental issues or symptoms of breakdowns
Medical Billing and Coding Specialist
Tender Love & Care
04.2023 - 03.2025
- Conducted medical billing and review using CPT, ICD-10, and UB04 forms.
- Utilized the Epic EMR system for processing.Document scanning, review and processed.Data Entry wpm and 10key stroke.
Shelter Advocate
Family Circle Shelter
01.2018 - 08.2023
- Assisted individuals with disabilities and addictions in accessing resources.
Member Services Representative
Kaiser Permanente
10.2021 - 01.2023
- Determined eligibility for CICP applications.
- Verified insurance and registered patients.
- Managed data entry into practice management systems.Data Entry wpm and processing
Mortgage Processor
MetaSource
05.2019 - 06.2021
- Processed mortgage payments and verified documents. Scanned and reviewed documents.
- Approved or denied mortgage reviews and ensured safe electronic storage.
Patient Account Representative
Opelousas General Health System
11.2018 - 08.2019
- Responded to patient inquiries and managed insurance verifications.
- Assisted with check-in, payment paperwork, and financial records.
Mortgage Loan Processor II
Bank of New York Mellon (BNYM)
08.2016 - 11.2018
- Processed IDS exceptions and handled mortgage document reviews.
- Managed customer account information and reconciled fees.Document scanning,reviewed and processed.
Tech Support Specialist
Apple
03.2013 - 09.2016
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Resolved XX% of customer inquiries on the first call, exceeding departmental targets for customer satisfaction
- Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
- Performed remote diagnostics to identify network connectivity problems and resolve them efficiently
- Participated in regular team meetings to share best practices, discuss challenges, and propose process improvements
- Maintained up-to-date knowledge of industry trends and emerging technologies through continuous learning initiatives
- Implemented a new ticket prioritization system based on severity levels that reduced average response time by XX%
Loan Processor
DEVAL LLC
11.2011 - 01.2012
- Verified claim documentation and managed loan bankruptcy conflicts.
- Conducted quality assurance reviews and handled inbound customer calls.
Annuity Service Specialist
New York Life Investment Management LLC
08.2002 - 06.2006
- Processed annuity applications and ensured compliance with regulations.
Certified Nursing Assistant
Advantage Nurse Stang Inc
03.1997 - 01.2003
- Provided daily living assistance and collaborated with healthcare teams.
Education
Associate's degree - Criminal Justice
University of Arizona
Remote05.2020
Skills
International Classification of Diseases (ICD-10)
Human anatomy knowledge
Microsoft Windows
Healthcare office experience
accounts receivable management
Data input
Linux environment management
Customer support
clinical care
Preventive screenings
Health information systems
International Classification of Diseases (ICD-9)
Medical coding and billing
Server management
International Classification of Diseases coding
patient record management
Administrative assistance
Loan processing
Office productivity software
Current Procedural Terminology (CPT)
Certification
RHIT
Additional Information
Authorized to work in the US for any employer
Timeline
Certified Peer Support Specialist
YMCA of Greater Seattle
11.2025 - Current
Medical Billing and Coding Specialist
Tender Love & Care
04.2023 - 03.2025
Member Services Representative
Kaiser Permanente
10.2021 - 01.2023
Mortgage Processor
MetaSource
05.2019 - 06.2021
Patient Account Representative
Opelousas General Health System
11.2018 - 08.2019
Shelter Advocate
Family Circle Shelter
01.2018 - 08.2023
Mortgage Loan Processor II
Bank of New York Mellon (BNYM)
08.2016 - 11.2018
Tech Support Specialist
Apple
03.2013 - 09.2016
Loan Processor
DEVAL LLC
11.2011 - 01.2012
Annuity Service Specialist
New York Life Investment Management LLC
08.2002 - 06.2006
Certified Nursing Assistant
Advantage Nurse Stang Inc
03.1997 - 01.2003
Associate's degree - Criminal Justice
University of Arizona