Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rasheedah Bilal

Fallon,NV

Summary

Over 15 years of leadership as a dedicated Operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand and the ability to handle multiple projects simultaneously with a high degree of accuracy. Strong background in strategic planning, cross-functional relations, process automation and team development.

Overview

9
years of professional experience

Work History

Palo Alto Networks

Senior Legal Operations Analyst
08.2021 - 03.2023

Job overview

  • Developed and maintained documentation and processes for successful deployment of innovative legal practice solutions, resulting in 20% increase in user adoption and engagement.
  • Tracked and analyzed metrics for adoption and usage of practice innovation initiatives, identifying areas for improvement and achieving 15% increase in ROI.
  • Developed business cases to support investment in technical innovation initiatives, measuring success against actual ROI and achieving 10% increase in revenue growth.
  • Monitored legal innovation landscape and gained strategic insights to solve legal practice challenges, spearheading business case for innovation initiatives and our legal technology roadmap.
  • Used Agile and Scrum methodology to implement our E-Discovery platform, DSAR platform, ServiceNow intake platform and CLM platform.
  • Managed our relationship with IT department to ensure compliance and best practices for management of legal technology and related data.
  • Built and maintained relationships with in-house legal teams to improve legal operations and service delivery, resulting in 25% improvement in team efficiency.
  • Developed and delivered training programs and resources to optimize integration of Legal team into business processes achieving 30% increase in automation and ROI.
  • Managed release timeline and change management efforts for successful implementation of technology initiatives.
  • Analyzed stakeholder feedback to identify future opportunities for optimized improvement and greater ROI, resulting in 70% increase in stakeholder satisfaction.

Cerberus Security

Chief Operations Officer
05.2017 - 07.2021

Job overview

  • Conducted market research and target landscape analysis resulting in acquisition of multi-year contracts and government contracts, leading to 30% increase in revenue.
  • Directed Operations, supply chain, manufacturing, facilities, quality, continuous improvement, and maintenance for $40M security operations and facilities with team of 100+ employees.
  • Developed and implemented strategic plans to support business growth and expansion into new markets, resulting in 20% increase in market share.
  • Documented company technology footprint, established roadmap to capitalize on existing platforms and introduce new ones with biggest ROI, leading to 25% increase in productivity.
  • Established Health and Safety Programs focusing on developing key processes, training initiatives, and inspections programs, leading to 15% reduction in workplace injuries.
  • Developed and implemented all protocols with law enforcement, fire departments, and safety officers/vendors for clients and customers, ensuring compliance with all regulatory requirements.
  • Initiated paperless upgrade of Human Resources and Warehouse Inventory Platforms, increasing productivity and streamlining Operations by 30%.
  • Negotiated all vendor contracts, successfully reducing expenses by 20% while maintaining high levels of service quality.
  • Developed and implemented strategic goals, values, vision, and mission statements, leading to 25% increase in employee engagement and job satisfaction.
  • Introduced new technology and directed development of new system of reporting and record-keeping, reducing monthly reporting period from four days to one day, resulting in 40% reduction in labor.
  • Implemented safety program, trainings and initiatives to track and trend workers compensation cases, reducing work-related injuries by 22% on annual basis.
  • Maintained strong physical security program, protecting company assets through regular inspections of alarms, surveillance equipment, and other related systems, ensuring zero security breaches.
  • Facilitated employee productivity using staggered hours and remote telecommuting, increasing employee retention and work-life balance.
  • Planned, arranged, and recommended security operations and systems layout, updating all emergency evacuation plans and critical incident responses, ensuring business continuity during emergencies.

US Army

Director of Strategic Planning & Operations
02.2016 - 07.2021

Job overview

  • Maximized productivity by mentoring junior staff on best practices and protocols, resulting in 20% increase in efficiency.
  • Optimized business development strategies based on market data, product specifications, and budget factors,increasing interagency cooperation by 60%.
  • Led successful completion of six complex projects for cross-functional teams, ensuring timely delivery and quality by conducting weekly progress inspections, resulting in a 25% increase in on-time completion and 100% adherence to safety requirements.
  • Ensured compliance with regulations by collaborating with legal, accounting, and other professional teams, resulting in zero compliance violations.
  • Developed and implemented departmental goals, plans, and standards consistent with organizational requirements, resulting in 30% increase in team efficiency.
    Provided personalized end-user training, offering education via in-person and virtual tutorials, resulting in 80% increase in user adoption and engagement.
  • Directed technological improvements, reducing waste and business bottlenecks that modernized procedures and organization, resulting in 15% reduction in operational costs.
  • Improved employee productivity and efficiency by authoring customized user manuals for specific system configurations, resulting in 20% reduction in user error rate.
  • Created succession plans to provide continuity of operations during leadership transitions.

US Army

Senior Strategic Intiatives Analyst
01.2014 - 01.2016

Job overview

  • Conducted data analysis, industry trends, and presented findings to inform strategic planning decisions.
  • Developed improvement plans and restructured procedures to optimize organizational systems.
  • Authored 2015 Army Strategic Total Force Concept and delivered professional presentations on research findings.
  • Collaborated with compliance , legal and finance teams to draft requirements for equipment acquisition, force structure and leadership development programs.
  • Analyzed large data sets to identify root causes and provide actionable insights for process improvements.
  • Identified patterns and trends in data, driving business performance through strategic actions.
  • Created complex dashboards and reporting tools to track key performance metrics.
  • Developed data-driven solutions to improve workflow, communication, and resource utilization.
  • Took initiative in identifying areas for improvement and delivering results with little supervision.

National Guard Association Of The United States

Board of Directors Member
04.2016 - Current

Job overview

  • Chair 4 subcommittees; Legislative, Communication, Marketing, and Professional Development.
  • Developed leadership programs and initiatives that increased conference participation by 150% from 2016 - 2022.
  • Advocated for highest level of relevance, readiness, modernization, and quality of life through effective communication and legislative initiatives.
  • Led marketing initiatives that increased Company Grade Officer membership by average of 15% year over year.

California Army National Guard

Major | Director of Logistics
08.2022 - Current

Job overview

  • Organized and conducted over 25 unit training operations.
  • Implemented logistics strategy that reduced costs by 15% while maintaining compliance with brigade policies and procedures.
  • Integrated interagency logistics operations resulting in 20% increase in supply chain efficiency.
  • Oversaw repair and maintenance of 250 equipment pieces and 100 facilities, ensuring optimal performance and reduction of 20% in maintenance-related downtime.
  • Procured goods and transportation services worth over $1M, tracked movement of 5,000+ personnel and 1,000+ equipment items, and managed 10+ security and safety changes to support safe and secure operations.
  • Built and managed team of 25 employees, increasing productivity by 30% through employee development initiatives and improving employee retention by 15% through effective team building activities.

Education

Pepperdine University
Malibu, CA

Master of Science from Behavioral Psychology
08.2023

Army Logistics University
Fort Lee, VA

Bachelor of Science from Logistics Management
05.2015

Bentley University
Waltham, MA

Bachelor of Arts from Business And Managerial Economics
05.2010

Skills

  • Project Planning and Scheduling
  • Customer Relationship Management
  • Operational Efficiency
  • Effective Communicator and Public Speaker
  • Market Research
  • Interdepartmental Collaboration
  • Emergency Operating Procedures
  • Staff Development & Management
  • Risk and Mitigation Analysis
  • Trends Monitoring and Forecasting

Timeline

Major | Director of Logistics

California Army National Guard
08.2022 - Current

Senior Legal Operations Analyst

Palo Alto Networks
08.2021 - 03.2023

Chief Operations Officer

Cerberus Security
05.2017 - 07.2021

Board of Directors Member

National Guard Association Of The United States
04.2016 - Current

Director of Strategic Planning & Operations

US Army
02.2016 - 07.2021

Senior Strategic Intiatives Analyst

US Army
01.2014 - 01.2016

Pepperdine University

Master of Science from Behavioral Psychology

Army Logistics University

Bachelor of Science from Logistics Management

Bentley University

Bachelor of Arts from Business And Managerial Economics

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Rasheedah Bilal