Rasheed (Rock) Carrasquillo
Clayton,NC
Summary
I have over 19 years of experience in the Social Services/Mental Health field. I am very passionate about this line of work and have a natural ability to go far and beyond to service people in need. Myself understanding and being empathetic to provide proactive care to enhance the quality of life to those in need. I believe that with my many years of experience and passion to assist others would be a great asset to any company or organization if provided the opportunity.
Overview
21
21
years of professional experience
Work History
Security Site Supervisor
Kellogg's (Securitas)
Cary, NC
07.2023 - Current
- Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
- Detained unauthorized individuals and escorted off-premises.
- Guided team members on how to respond effectively to different scenarios.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
Concierge Manager
Fenton/Hines (Sunstates Security)
Cary, NC
09.2021 - 07.2023
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Built and maintained productive relationships with employees.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Took reservations from patrons by phone or online.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Public Safety Supervisor
Saint Joseph's University
Philadelphia, PA
02.2007 - 09.2021
- Prepared personnel daily assignment sheets
- Conducted roll calls, distributed departmental information
- Supervised over 150 security employees, provided transportation to students, faculty, staff and dignitaries on and off campus when required
- Was responsible for conducting investigations and report writing
- Conducted routine patrols of entire campus grounds on regular basis
- Conducted monthly campus fire drills
- Attended management meetings, training, and re-certifications
- Maintained employee records, evaluations, time and attendance, disciplinary documentation, personnel information
- Conducted and attended department presentations.
- Worked closely with Lower Merion and Philadelphia Police Departments who were hired to worked special details for the University
- Assisted homeless people living on the street in the campus surrounding areas with information on shelters, referrals and social services programs within the city of Philadelphia.
Security Assistant Security/House Manager
Doe Fund, Inc
New York, NY
05.2003 - 02.2007
- Assigned officer daily work assignments
- Completed medical paper work, including incident and injury reports
- Patrolled exterior and interior of site buildings
- Monitored CCTV at central station of lobby area
- Assisted immediate supervisor with various assigned tasks while on duty
- Assisted residents within the shelter facility, providing linens and personal hygiene kits
- Conducted bed counts for residents inside of facility during curfew hours.
- Completed paperwork, incident and injury reports, reviewed inventory check lists and daily house chores spreadsheets
- Assisted with new enrollees in the intake department, collected urine samples for drug screenings.
- Attended Narcotics Anonymous meetings with clients at assigned facility
- Conducted house meetings, assigned clients to units within the facility, assigned beds and lockers.
- Conducted security screenings of residents entering the building.
- Compiled and reported daily bed count noted vacant beds and census to Department of Homeless Services (DHS) of New York City.
- Notified emergency response units including EMS, NYPD and FDNY for assistance at facility when needed.
- Attended meetings (sit downs) with clients in the Program Director's Office.
- Provided daily meals to working residents returning from daily work.
- Distributed NYC Metro cards to clients for work and doctor's appointments.
- Submitted case notes into HMIS (Homeless Management Information) system.
Education
College - Creative Writing
Saint Joseph's University
08.2012
High School Diploma - Culinary Arts
Keystone Job Corps Center
12.1994
Skills
- Excellent Customer Service Skills
- Needs Assessment
- Report Writing
- HMIS/ Case Notes
- Coordinating Care
- Active Listening
- Adaptability and Flexibility
- Verbal and Written Communication
- Attention to Detail
- Crisis Management
- Behavior Observation
- Physical Condition Assessments
- Problem Solving
- Community Re-entry Planning
- Patient Assessment
- Mental Health Assessment
- Domestic Violence Assistance
- Intake Assessment
- Decision Making
- Group Sessions
- Social Services
- Admitting and Discharging
Timeline
Security Site Supervisor
Kellogg's (Securitas)
07.2023 - Current
Concierge Manager
Fenton/Hines (Sunstates Security)
09.2021 - 07.2023
Public Safety Supervisor
Saint Joseph's University
02.2007 - 09.2021
Security Assistant Security/House Manager
Doe Fund, Inc
05.2003 - 02.2007
College - Creative Writing
Saint Joseph's University
High School Diploma - Culinary Arts
Keystone Job Corps Center
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