RASHEEKA BROWN
Portland
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Server /Server Assistant
The Polo Club Boca Raton
Boca Raton
10.2024 - 10.2025
- Greeted and welcomed guests in a friendly and professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared drinks according to standard recipes from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Addressed complaints to kitchen staff and served replacement items.
- Stayed informed about daily specials, new menu items, promotions.
- Presented menus and answered questions regarding items.
Restaurant Server
GeeJam Hotel
Portland
10.2018 - 09.2024
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Assist with setting up and serving at banquets and special events.
- Assist with cleaning, restocking, and preparing for the next shift.
- Escort guests to their tables, and present menus.
- Explain menu items, specials, and drinks.
- Take accurate food and beverage orders.
Waitress/ Cocktail Server
Crazy ShakeBar
Portland
08.2015 - 01.2016
- Took drink orders accurately and promptly from guests.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Garnished dishes and beverages to serve visually appealing menu items.
- Handled payments, processed transactions accurately, and issued receipts.
- Assisted with cleaning and restocking of drink supplies as needed.
- Ensure timely and efficient service during events.
Education
Bachelor of Science Degree - Business Administration (Major-Marketing)
College of Agriculture Science and Education
Portland, Jamaica05.2025
Skills
- Exceptional communication abilities
- Proficiency in Microsoft applications
- Team-oriented
- Flexible and adaptable
- Friendly personality
- Active listener
- Exceptional customer service
- Banquet coordination
- Table setting knowledge
- Food safety practices
- Time management
Hobbies and Interests
Passionate about participating in the J1 Cultural Exchange Program to broaden cultural understanding and enhance international hospitality skills.
Youtube Link
https://youtu.be/8kPVA_W5mNw?si=SigGbrm4CmOaaSYt
Timeline
Server /Server Assistant
The Polo Club Boca Raton
10.2024 - 10.2025
Restaurant Server
GeeJam Hotel
10.2018 - 09.2024
Waitress/ Cocktail Server
Crazy ShakeBar
08.2015 - 01.2016
Bachelor of Science Degree - Business Administration (Major-Marketing)
College of Agriculture Science and Education
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