Rasheem Anderson
Manager
Montgomery,IL
Summary
Leader and motivator in any industry with Waterhouse machinery almost 10 years of experience in the warehouse , as well as 6 years of management experience coupled with solid problem-solving experience supervising and coordinating work processes. Energetic Order Picker offering background maintaining zero error database of packages while tracking large number of orders. Dedicated to sound safety practices and considered highly effective forklift operator. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Travel Team Order Selector Supervisor
PetSmart
Newnan, GA
01.2022 - 03.2022
- Used RF scanner to pick items from bins and complete orders
- Prepared products for packaging and shipping according to company specifications
- Used handheld scanners to key in data for packages
- Unloaded merchandise from delivery trucks quickly and efficiently
- Attended company safety meetings to maintain knowledge of new and important information
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
Supervisor
Wagman
Pottsville, PA
10.2021 - 01.2022
- Regulatory Compliance to appropriate areas for further processing
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Selected products and items from shelves and pallets for customer orders
- Labeled boxes and placed in outbound collection areas.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced company policies and regulations with employees.
Traveling Warehouse Logistics Manager
Surge Staffing
Lithia Springs, GA
07.2016 - 09.2021
- Multiple assignments an projects as a lead or in a leadership position Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Used RF scanner to pick items from bins and complete orders
- Prepared products for packaging and shipping according to company specifications
- Used handheld scanners to key in data for packages
- Attended company safety meetings to maintain knowledge of new and important information
- Mentored newly hired employees on warehouse safety procedures
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Conducted research to address shipping errors and packaging mistakes.
- Double checked records, daily reports and inventory transactions to identify and correct variances.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Onboarded, trained and supervised warehouse staff with strong record of meeting schedule and performance goals.
Call Center Operations Manager
Verizon Wireless
Kennesaw, GA
01.2017 - 05.2020
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Collaborated with training team to boost product support and certification training initiatives.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Assisted in gathering facts and documents utilized during sales process.
- Maintained call center equipment in good working order to maximize productivity.
- Established relationships and touch points with clients to promote retention.
- Determined quality assurance benchmarks and set standards for improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Education
GED -
Provost Academy
Powder Springs, GA 08.2009 - 06.2013
Skills
Production line operations
Order picking and processing
Product location
Route logs
Pallet arrangement
Pick lists
Product picking
Light maintenance
Exceptional time management skills
Safety processes and procedures
Sales expertise
Complaint resolution
Report preparation
Recordkeeping strengths
Staff education and training
Training development aptitude
Technical Support
Shipping procedures understanding
Money handling abilities
POS systems expert
Retail store support
Strategic sales knowledge
Timeline
Travel Team Order Selector Supervisor
PetSmart
01.2022 - 03.2022
Supervisor
Wagman
10.2021 - 01.2022
Call Center Operations Manager
Verizon Wireless
01.2017 - 05.2020
Traveling Warehouse Logistics Manager
Surge Staffing
07.2016 - 09.2021
GED -
Provost Academy
08.2009 - 06.2013