Rasheem Banks
Pensacola,FL
Summary
I am a dynamic and customer-focused professional with extensive experience at Home2 Suites by Hilton, excelling in front desk management and guest services. Proven ability to enhance guest satisfaction through effective communication and meticulous attention to detail. I am skilled in cash handling and safety procedures, ensuring a secure and welcoming environment for all visitors. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Also I am a Detail-oriented Floor Technician with 8 years of experience. Extensive understanding of heavy equipment use and repair with training in chemical solution safety and storage. Dedicated to top-of-the-line efficiency and punctuality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Home2 Suites by Hilton Hotel
07.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
Floor Technician
HHS Environmental Services
03.2021 - 07.2023
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Cleared trash and debris from over rooms and office areas regularly.
- Quietly waxed, buffed and vacuumed floors in organization.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
- Stripping detailing and waxing floors
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Operated buffers and burnishers to clean and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Maintenance Technician
Hampton Inn By Hilton
03.2019 - 03.2021
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Replaced worn or broken parts on machines and equipment.
Floor Technician
Bay Breeze Health and Rehabilitation Center
04.2017 - 03.2019
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles
- Cleared trash and debris from rooms and office areas regularly.
- Quietly waxed, buffed and vacuumed floors in [Type] organization.
- Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Stripping,detailing, and waxing floors
Stocker
Forever 21
03.2015 - 03.2017
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Planned and scheduled projects and directly performed installations.
- Kept work areas neat, clean and free from debris.
Education
No Degree - Business Administration
Pensacola State College
Pensacola, FLFood And Nutrition
Erie Community College
Buffalo, NYHigh School Diploma -
Santa Rosa Adult High School
Milton, FL06-2010
Skills
- Safety and security procedures
- Guest amenities
- Credit and cash payments
- Room assignments
- Lobby oversight
- Customer service
- Cash handling
- Front desk management
- Reservations
- Supply replenishment
- Inventory oversight
- Chemical-handling safety
- Workplace safety
- Job site preparation
- Cleaning and sanitation
- Floor maintenance
- Floor buffing
- Equipment operation
- Spot treatment
- Stain removal
- Chemical handling
- Pressure washing
- Furniture movement
- Project planning
- Drywalling
- Tool management
- OSHA
- Parts replacement
- Hand and power tools
- Inventory cycle counting
- Shelf merchandising
- Pallet management
- Product restocking
- Product displays
- Order receiving
- Proper stacking and storage
- Storage management
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Home2 Suites by Hilton Hotel
07.2023 - Current
Floor Technician
HHS Environmental Services
03.2021 - 07.2023
Maintenance Technician
Hampton Inn By Hilton
03.2019 - 03.2021
Floor Technician
Bay Breeze Health and Rehabilitation Center
04.2017 - 03.2019
Stocker
Forever 21
03.2015 - 03.2017
No Degree - Business Administration
Pensacola State College
Food And Nutrition
Erie Community College
High School Diploma -
Santa Rosa Adult High School