Rasheem Khan

Verizon

08.2024 - 02.2026

Automation Development & Observability: Engineered a Python application utilizing direct database connections to create and manage mission-critical alerts for team automations. Successfully migrated these alerts to Kibana following a stack migration to OpenShift, ensuring continuous monitoring and observability.
Created an Automation that closes hundreds of tickets a day that are either aged tickets (+40 days) or tickets with future churn dates. Freed up engineers time to work on priority tickets.
Process Optimization: Used Python scripts to optimize existing automations, resulting in a specific process being 98% faster and making 98% fewer database calls.
CI/CD Configuration: Gained practical experience modifying YAML files to update and manage key service components, including deployments, cron jobs, services, and ingresses.
Significant Performance Improvement: Single-handedly reduced the processing time for a core automation that processed 250 tickets in 5 hours to under 10 minutes through efficient task management and optimization techniques.
Infrastructure Configuration: Gained practical experience modifying/creating YAML files to update and manage key service components; deployments, cron jobs, services, and ingresses.
Independent Problem-Solving: Comfortable navigating and completing new tasks and challenges with zero familiarity independently.
Collaborated with cross-functional teams to identify software requirements and improve project outcomes.

Similar Profiles