Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rasheen Jones

Philadelphia,PA

Summary

Dedicated and dependable professional with over 5 years of experience in customer service, security, and rental car operations. Proven ability to maintain safety, deliver exceptional guest service, resolve issues efficiently, and exceed performance metrics. Strong interpersonal skills and a track record of dependability in fast-paced, high-volume environments.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Payless Car Rental
Philadelphia, USA
08.2024 - 06.2025
  • Delivered prompt, courteous service to over 75+ customers daily, maintaining a 95% customer satisfaction rating.
  • Accurately processed contracts, vehicle returns, and inspections, reducing checkout delays by 30%.
  • Maintained fleet cleanliness and compliance with safety checks, ensuring 100% adherence to vehicle readiness protocols.
  • Resolved customer complaints with professionalism, achieving a 20% reduction in repeat complaints within 3 months.

Rental Return Agent

Enterprise Rent-A-Car
Philadelphia, USA
11.2023 - 08.2024
  • Inspected and processed an average of 100+ vehicles per shift with a 98% accuracy rate.
  • Assisted customers with questions, upgrades, and insurance issues, increasing upsells by 15%.
  • Coordinated with cleaning crews and lot attendants to reduce turnaround time by 25%.
  • Recognized for teamwork and consistently ranked in top 10% of shift for service surveys.

Night Auditor

Hilton Hampton Inn
Philadelphia, USA
02.2021 - 11.2023
  • Completed nightly financial audits with 100% accuracy, processing daily revenue of $10K–$25K.
  • Provided late-night guest service and handled check-ins/outs, resolving 95% of issues without manager escalation.
  • Conducted hourly security checks, contributing to a 0-incident safety record for two consecutive years.
  • Improved guest satisfaction during overnight shifts by maintaining a clean, quiet, and welcoming environment.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Responded to customer inquiries regarding hotel services, reservations, directions.

Security Officer

Five Below
Philadelphia, Pennsylvania
03.2020 - 09.2023
  • Monitored facility access for over 300+ customers daily, reducing theft attempts by 40%.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Performed regular safety inspections and incident reports, contributing to 100% OSHA compliance.
  • Managed surveillance systems and responded to alarms, maintaining a zero-theft rate during assigned shifts.
  • Trained 5+ new hires on emergency procedures and access protocols.

Education

High School Diploma -

Overbrook High School
Philadelphia, PA
06-2019

Skills

  • Customer relationship management
  • Complaint resolution
  • Contract processing
  • Vehicle inspection

References

References available upon request.

Timeline

Customer Service Agent

Payless Car Rental
08.2024 - 06.2025

Rental Return Agent

Enterprise Rent-A-Car
11.2023 - 08.2024

Night Auditor

Hilton Hampton Inn
02.2021 - 11.2023

Security Officer

Five Below
03.2020 - 09.2023

High School Diploma -

Overbrook High School

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