Rasheen Matthews

• Oversaw front desk operations, ensuring efficient check-in and appointment scheduling for clients.
• Managed accurate client record maintenance utilizing electronic health record systems.
• Facilitated communication between clients and practitioners to optimize service delivery efficiency.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Streamlined office organization by overseeing supply management and ensuring a tidy reception area.
• Established and executed new procedures for client intake form management, enhancing data accuracy.
• Welcomed incoming visitors and customers with professionalism, ensuring a positive first impression.
• Assisted clients by confirming appointments and maintaining accurate client records.
• Managed incoming calls by promptly answering and directing them to appropriate offices.
• Managed cash transactions and ensured accurate maintenance of sales and payment records.
• Oversaw organization of reception area, ensuring updated materials fostered a welcoming environment for visitors.
• Enhanced office efficiency by executing clerical tasks including data entry, photocopying, scanning, and faxing documents.
• Exhibited exceptional multitasking skills while overseeing multiple tasks concurrently within stringent deadlines.
• Managed sensitive information with utmost discretion, ensuring adherence to confidentiality standards.
• Safeguarded client and company information by maintaining strict confidentiality protocols.
• Fostered strong client relationships through professional demeanor and exceptional interpersonal skills.

• Prepared and served a variety of cocktails and beverages to enhance guest experience.
• Managed bar inventory, ensuring availability of popular spirits and mixers.
• Trained new bartenders on cocktail recipes and customer service standards.
• Maintained cleanliness and organization of bar area to meet health regulations.
• Handled customer inquiries and resolved issues promptly, fostering positive relationships.
• Monitored alcohol consumption levels, ensuring compliance with local laws and policies.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

• Trained new staff on beverage preparation and customer service protocols.
• Crafted and served signature cocktails, enhancing customer satisfaction and loyalty.
• Managed bar inventory, ensuring efficient stock levels and minimizing waste.
• Maintained cleanliness and organization of bar area to uphold health standards.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Developed and maintained positive relationships with customers to encourage repeat business.
• Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
• Resolved customer complaints promptly, enhancing overall guest satisfaction through effective communication skills.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.

• Collaborated with kitchen staff to create harmonious food and drink pairings for guests.
• Implemented new cash handling procedures, improving transaction accuracy and efficiency.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

• Collaborated with kitchen staff to coordinate timely food and beverage deliveries for events.
• Trained new servers on company standards for service excellence and menu knowledge.
• Delivered exceptional customer service to VIP guests, ensuring a memorable dining experience.
• Managed high-volume drink orders efficiently during peak hours, maintaining service quality.
• Assisted in event planning by providing insights on beverage selection tailored to themes or preferences.
• Implemented upselling strategies that contributed significantly to overall sales growth.
• Maintained exceptional knowledge of menu offerings to accommodate dietary restrictions and preferences.
• Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
• Enforced strict hygiene standards when handling glassware, utensils, and beverages to ensure guest safety and satisfaction.
• Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.