Summary
Overview
Work History
Education
Skills
Timeline
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Rasheena Graham

5905 Shore Pkwy #7G, Brooklyn,NY

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

10
10
years of professional experience

Work History

DSA

OPWDD
11.2023 - Current
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Administered medication as directed by physician.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Stock Clerk/Clerical Assistant

HRA
01.2023 - 06.2023
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Conducted inventory and restocked items throughout day.
  • Checked and pulled defective or expired products from shelves.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

City Letter Carrier/Clerk

USPS, United States Postal Service
05.2014 - 03.2022
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Delivered packages and mail to business and people in local area.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Certificate Program - MS Office

SUNY BEOC
111 Livingston St., Brooklyn, NY 11201
03.2023

Skills

  • Stock Management
  • Money Handling
  • Freight Operations
  • Shipping and Receiving
  • Complex Problem-Solving
  • Excel Spreadsheets
  • Customer Service
  • Customer and Client Relations
  • Telephone Reception
  • Schedule Management
  • Copying and Scanning
  • Inventory Supplies

Timeline

DSA

OPWDD
11.2023 - Current

Stock Clerk/Clerical Assistant

HRA
01.2023 - 06.2023

City Letter Carrier/Clerk

USPS, United States Postal Service
05.2014 - 03.2022

Certificate Program - MS Office

SUNY BEOC

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Rasheena Graham