Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rasheena Mickens

Rasheena Mickens

West Babylon ,NY

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Knowledgeable background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Northwell Go Health
03.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Delivered support to medical staff in completion of patient paperwork.

Caregiver

Brookhaven Dream Team
02.2017 - 09.2020

Education

Health Care Management -

Sanford Brown Institute

Associates Degree - Liberal Arts and Sciences

SUNY Farmingdale University

High School Diploma -

Skills

  • Data entry
  • Calendar management
  • Able to work well under pressure
  • Customer service
  • Phone etiquette
  • Transcription
  • Accounts receivable
  • Interpersonal
  • Verbal/written communication
  • Microsoft Office Suite
  • QuickBooks
  • Office management
  • HIPAA compliance
  • Patient relations
  • Patient care coordination
  • Patient confidentiality
  • Verbal and written communication
  • Patient registration
  • Office administration
  • Payment collection

Timeline

Patient Care Coordinator

Northwell Go Health
03.2023 - Current

Caregiver

Brookhaven Dream Team
02.2017 - 09.2020

Health Care Management -

Sanford Brown Institute

Associates Degree - Liberal Arts and Sciences

SUNY Farmingdale University

High School Diploma -

Rasheena Mickens