Rasheka Pierce

• Labeled packages with shipping information such as address labels or colored stickers.
• Ensured that all products were properly packaged before being shipped out of the facility.
• Responded quickly to any changes in production schedules or requests from supervisors.
• Inspected outgoing shipments to ensure conformance with customer requirements.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries via phone, email, and chat.

• Organized store displays to ensure maximum visibility of products.
• Performed daily opening and closing procedures for store operation.
• Assisted customers with product selection, pricing and availability.
• Processed returns and exchanges according to company policy.
• Operated scanning equipment for price checks and stock replenishment.
• Assigned duties such as restocking shelves or cleaning work areas to team members.

Verified Medical Insurance

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided patient and family education on available resources and self-care strategies.
• Maintained confidentiality of patient finances, records, and health statuses.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.