RASHEL DE LA FLOR
Orlando,USA
Summary
Compassionate and attentive healthcare professional with experience in patient observation, safety monitoring, and direct patient care. Skilled in supporting clinical teams by ensuring patient well-being, maintaining a safe environment, and promptly reporting changes in patient status. Strong background in customer service, communication, and documentation, with proven ability to stay composed in fast-paced and high-stress situations.
Overview
7
7
years of professional experience
Work History
Senior Front Office Assistant
Orlando Health
Orlando, FL
06.2021 - Current
- Supported patient safety by coordinating appointments, ensuring proper documentation, and verifying insurance for continuity of care.
- Handled high call volumes with professionalism and attention to detail, ensuring accurate communication of patient needs.
- Assisted patients and families with billing, scheduling, and care inquiries while maintaining a calm and empathetic demeanor.
- Streamlined office workflow, helping clinical staff remain focused on direct patient care and safety.
Certified Nursing Assistant
Orlando Health
Orlando, FL
11.2020 - 06.2021
- Monitored patient conditions and reported changes in status to nurses and clinical care supervisors.
- Ensured patient safety through observation and assistance with daily living activities, hygiene, feeding, and ambulation.
- Conducted routine vital signs (blood pressure, glucose, heart rate) and documented results for care planning.
- Maintained a safe environment by preventing falls, assisting with mobility, and supporting patient comfort.
- Collaborated with healthcare team members to address concerns regarding patient care, safety, and well-being.
Key Holder
Justice Tween Brands
Orlando, FL
10.2018 - 11.2020
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
Education
Associate of Science - Business Marketing
Valencia College
Orlando, FLCertification - Nursing Assistant
Southern Technical College
Orlando, FL08.2020
Skills
- Patient Observation & Safety Monitoring
- Vital Signs & Intake/Output Documentation
- Crisis Prevention & De-escalation
- Communication & Team Collaboration
- Time Management & Organization
- Adaptability & Professionalism
- HIPAA Compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Front Office Assistant
Orlando Health
06.2021 - Current
Certified Nursing Assistant
Orlando Health
11.2020 - 06.2021
Key Holder
Justice Tween Brands
10.2018 - 11.2020
Associate of Science - Business Marketing
Valencia College
Certification - Nursing Assistant
Southern Technical College