Rashel Manuel
Port Arthur,TEXAS
Summary
Dynamic and results-driven professional with proven expertise in customer service and team leadership at Wingstop Restaurant. Enhanced customer satisfaction through effective complaint resolution and implemented loss prevention strategies, significantly reducing shrinkage. Adept at operations management and fostering a collaborative work environment to drive sales growth and improve team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wingstop Restaurant
06.2021 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Manager
Mcdonalds
06.2016 - 11.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Diploma - High School Diploma
McDonough 35 College Preparatory
New Orleans, LA05.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Operations management
- Customer relationship management (CRM)
- Sales growth
Certification
TABC CERTIFIED
SERVSAFE CERTIFIED
Timeline
Assistant Manager
Wingstop Restaurant
06.2021 - 01.2025
Shift Manager
Mcdonalds
06.2016 - 11.2020
Diploma - High School Diploma
McDonough 35 College Preparatory
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