Rashel Mazariegos
Alexandria,VA
Summary
Hospitality worker, ready to excel in fast-paced environment, ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Wharf Restaurant
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
To-Go Server
Lena's Wood-Fired Pizza & Tap
03.2020 - 05.2021
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
Host
The Wharf Restaurant
07.2019 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Alexandria City High School
3330 King St, Alexandria, VA 2230206-2022
Skills
- Strong Work Ethic
- Time Management
- Exceptional customer service
- Multitasking
- Sales Techniques
- Communication skills
Languages
Spanish
Native or Bilingual
Timeline
Server
The Wharf Restaurant
05.2021 - Current
To-Go Server
Lena's Wood-Fired Pizza & Tap
03.2020 - 05.2021
Host
The Wharf Restaurant
07.2019 - 05.2021
High School Diploma -
Alexandria City High School
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