Rashell Lipps
Park City ,KS
Summary
Dynamic professional with proven expertise in customer relations, problem resolution and strong administrative aptitude. Excels in enhancing customer satisfaction through creative problem-solving, personal customer experience and operational efficiency, showcasing exceptional brand representation and organizational skills.
Overview
5
5
years of professional experience
Work History
Dental Hygienist/Office Administrator
Thomas McCabe Dentistry
Newton, KS
05.2022 - Current
- Maintained billing systems, billing inquiries, patient records, and scheduling.
- Responses to patient inquiries to resolve issues in accordance with company policies and procedures, healthcare regulations, and the dental board to ensure customer satisfaction.
- Managed front desk operations, including but not limited to insurance coverage, claims, pre-determination, phone inquiries, internet chats, and emails to facilitate payment options for patient treatment plans, ensuring exceptional customer satisfaction.
- Ensured accurate data entry and transfer of patient information into the office management system, which includes, but is not limited to, dental records, treatments, and patient information.
- Monitored inventory of supplies, and supply fulfillment when necessary.
- Developed positive relationships with customers through daily interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolving customer inquiries, while upholding professionalism, identifying customers' needs, and investigating insurance policy inquiries thoroughly with knowledge and expertise.
Dental Hygienist/Office Administrator
Dold Family Dental
Wichita, KS
01.2020 - 05.2022
- Maintained billing systems, billing inquiries, patient records, and scheduling.
- Responses to patient inquiries to resolve issues in accordance with company policies and procedures, healthcare regulations, and the dental board to ensure customer satisfaction.
- Managed front desk operations, including but not limited to insurance coverage, claims, pre-determination, phone inquiries, internet chats, and emails to facilitate payment options for patient treatment plans, ensuring exceptional customer satisfaction.
- Ensured accurate data entry and transfer of patient information into the office management system, which includes, but is not limited to, dental records, treatments, and patient information.
- Monitored inventory of supplies, and supply fulfillment when necessary.
- Developed positive relationships with customers through daily interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolving customer inquiries, while upholding professionalism, identifying customers' needs, and investigating insurance policy inquiries thoroughly with knowledge and expertise.
Education
Bachelor of Science - Dental Hygiene
Wichita State University
Wichita, KS12-2010
Skills
- Complaint resolution
- Data entry
- Multitasking and organization
- Customer relations
- Dispute resolution
- Computer proficiency
- Multi-task management
- Inbound and outbound calling
- Creative problem solving
- Brand representation
Timeline
Dental Hygienist/Office Administrator
Thomas McCabe Dentistry
05.2022 - Current
Dental Hygienist/Office Administrator
Dold Family Dental
01.2020 - 05.2022
Bachelor of Science - Dental Hygiene
Wichita State University
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