Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
Rashell Woodstock

Rashell Woodstock

East Hartford,CT

Summary

Dynamic professional with a proven track record in customer care and quality assurance, notably at Radius Global Solutions. Expert in complaint handling and team collaboration, I excel in environments requiring problem resolution and customer support. Demonstrated success in enhancing customer satisfaction and team efficiency, with a passion for mentoring and coaching.

Positive, upbeat, and empathetic, with excellent communication and problem-solving abilities. Possesses deep understanding of customer service principles, paired with strong interpersonal and conflict resolution skills. Committed to making positive impact by ensuring customer satisfaction and fostering loyalty.

Developed exceptional customer service skills in fast-paced environment, excelling in communication and problem resolution. Demonstrated ability to manage customer inquiries and build strong relationships, ensuring satisfaction and loyalty. Looking to transition into new field where these skills can drive positive outcomes and enhance team performance.

Professional with strong background in customer service, adept at resolving issues and enhancing client satisfaction. Proven ability to collaborate effectively with team members to achieve goals and adapt to changing demands. Skilled in communication, problem-solving, and delivering high-quality service. Reliable and results-driven, ready to contribute to organizational success.

Overview

2022
2022
years of professional experience

Work History

Customer Care Associate

One Stop Computer

Quality Assurance Analyst

Radius Global Solutions

Teachers Assistant

The Learning Experience

Early Childhood Education

Glendevon Primary and Infant School
02.2020 - 01.2022

My duty was to assist the children that was under my care ensuring of their care and protection.

Education

Level Two Certificate - Early Childhood Education

Wilmots Academy
Montego Bay, Jamaica
09.2020

Caribbean Examination Council - English A. Principles of Business. Electronic Docu

Irwin High School
Montego Bay, Jamaica
09.2005

Skills

  • Complaint handling
  • Call center experience
  • Reporting and analysis
  • Coaching and mentoring
  • Payment processing
  • Dispute resolution
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Guest services

Languages

English
Professional Working

Timeline

Early Childhood Education

Glendevon Primary and Infant School
02.2020 - 01.2022

Customer Care Associate

One Stop Computer

Quality Assurance Analyst

Radius Global Solutions

Teachers Assistant

The Learning Experience

Level Two Certificate - Early Childhood Education

Wilmots Academy

Caribbean Examination Council - English A. Principles of Business. Electronic Docu

Irwin High School
Rashell Woodstock