Rashelle Barnes
District Heights,MD
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
Work History
Administration Asst.
VB Consultant Services
09.2019 - Current
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Booked flights and reserved hotel rooms to plan and coordinate staff travel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Met or exceeded customer service metrics by providing excellent customer support.
Food Service Assistant
Prince George’s County Public School
Upper Marlboro, MD
08.2013 - Current
- Performed administrative duties and created annual reports and financial analysis, Executed duties assigned during high volume, fast-paced operations while also maintaining the high standards of customer service, Followed procedures for safe food preparation and prepared food service facilities for the serving of food
- Completed opening, closing and shift change tasks by following company guidelines.
- Operated cash register to process cash, check and credit card transactions.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Acquired new skills to support team and further accommodate customer needs.
Security Officer
Allied Universal Security Services
Washington, DC
11.2018 - 08.2019
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Information Technology Support
Computer Learning Center, Inc.
05.1999
A. A. S - Business Administrative
Prince George's Community College
Skills
- USPTO SharePoint
- BMC Remedy User
- MS Word
- MS Excel
- PowerPoint
- Window 10
- Excellent Customer Service skills
- Meeting Coordination
- Creative Problem-Solving
- Relationship Building
- Information Security
- Complaint Resolution
Clearance
Public Trust, 07/2017, Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Administration Asst.
VB Consultant Services
09.2019 - Current
Security Officer
Allied Universal Security Services
11.2018 - 08.2019
Food Service Assistant
Prince George’s County Public School
08.2013 - Current
Information Technology Support
Computer Learning Center, Inc.
A. A. S - Business Administrative
Prince George's Community College
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