Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Rashelle Medina

New York,NY

Summary

Former early childhood care worker offering 5 years of customer service experience looking to expand in the medical and service world. I am a fast paced learner who is able to thrive in complex and fast paced situations while remaining level headed. I always bring a creative and passionate approach to my work and remain dedicated to all tasks at hand. I have training in EMR systems like EZDERM and ECW.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Infinity Dermatology
05.2024 - Current
  • Assist or lead at-home covid tests
  • Submit patients data into the system to ensure results are sent at a timely manner
  • Restock medical equipment for next day use
  • Assisted patients and checked them in for medication pickups
  • Reading and interpreting physicians medication orders
  • Deliver medication orders to nearby hospitals.

Front Desk Agent

Moxy Hotel
11.2022 - 09.2023
  • Used excellent customer service skills to ensure customers received the reassurance and products needed
  • Attended conference calls for weekly sales goals and new products
  • Consistently met or exceeded sales goals
  • Used expanded knowledge of products and available services to reassure customer satisfaction.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Medical Receptionist

The Dermatology Specialist
11.2023 - 04.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.

Education

Early Childhood Education

Bronx Community College
01.2023

High School Diploma -

Comprehensive Model School Project 327
01.2018

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Office Administration
  • Microsoft Office
  • HIPAA Compliance
  • Insurance Verification
  • EMR / EHR
  • Proficient in Software
  • Organization and Time Management
  • Adaptable and Flexible
  • Data Entry

References

  • Mr. Harris (Renaissance Youth Center), (718) 450-3466
  • Lily Aviles, (917) 471-4296

Languages

Spanish
Native or Bilingual

Timeline

Medical Receptionist

Infinity Dermatology
05.2024 - Current

Medical Receptionist

The Dermatology Specialist
11.2023 - 04.2024

Front Desk Agent

Moxy Hotel
11.2022 - 09.2023

Early Childhood Education

Bronx Community College

High School Diploma -

Comprehensive Model School Project 327

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Rashelle Medina