Summary
Overview
Work History
Education
Skills
Timeline

Rashelle Rickers

Decatur,NE

Summary

Experienced Office Management and Bookkeeper experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business judgment. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

15
15
years of professional experience

Work History

Office Manager

Price-Storm Heating & Cooling
03.2021 - Current
  • Greet customers and vendors in a friendly professional manner
  • Process Accounts Receivable and Accounts Payable into QuickBooks Online
  • Communicate with customers and vendors to identify and resolve any questions or issues
  • Complete bank deposits and reconcile bank accounts
  • Process payroll for the location
  • Process payroll taxes
  • Ensure compliance with the State of Iowa Plumbing & Mechanical Board
  • Maintain employment documents and records.

Customer Service Representative, Senior Account Clerk

City of St. Joseph
03.2016 - 02.2021
  • Answer and manage incoming calls while recording accurate messages
  • Communicate with citizens to identify and resolve any questions or issues
  • Enter facility reservations and league registrations into RecTrac accounting system
  • Process payroll for the maintenance department
  • Expense and submit invoices for payment to the Accounts Payable Department
  • Expense and submit all procurement cards for the Park Maintenance Department
  • Create and update parks information on the City of St Joseph GIS mapping system
  • Create, implement, and maintain the Parks database on Cartegraph maintenance software system
  • Train and assist supervisors and other personnel on Cartegraph software
  • Track cost, document and submit spending for FEMA and grant reimbursement
  • Assist the Parks Director and staff with special events and projects as needed
  • Create and balance daily batches in Springbrook, Permits Plus, and Accella accounting systems
  • Complete bank deposits and maintain an accurate cash drawer balance
  • Update real estate transactions from the county Assessor’s office into Accella system

Office Manager

Scahu Recycling LLC
08.2008 - 01.2016
  • Answer and manage incoming calls while recording accurate messages
  • Process all Accounts Receivable and Accounts Payable into QuickBooks and reconcile all accounts
  • Communicate with customers and vendors to identify and resolve any questions or issues
  • Make bank deposits and reconcile bank accounts
  • Process payroll for the location
  • Process payroll taxes as well as fuel tax reporting
  • Set up railcar movement and release cars
  • Track shipments and maintain current contract information, updating to personnel affected
  • Obtain employment documents from new hires and file with appropriate government entities
  • Keep employment records current and up to date
  • Communicate with city, state and federal officials in regards to compliance of regulations
  • Document and report yearly paperwork and reapply for licenses per regulations
  • Report and track all titles for junking certificates on a weekly basis
  • Created policy and procedures for appliance demanufacturing
  • Created and implemented an employee handbook
  • Track cost, document, and report spending for grant reimbursement

Education

High School Diploma -

Denison High School, Denison, IA

Skills

  • Business Administration
  • Account Reconciliation
  • Policy and Procedure Modification
  • Customer Relations
  • Clerical Support
  • Accounts Payable and Receivable
  • Office Supplies and Inventory
  • Billing and Invoicing
  • Documentation
  • Scheduling

Timeline

Office Manager - Price-Storm Heating & Cooling
03.2021 - Current
Customer Service Representative, Senior Account Clerk - City of St. Joseph
03.2016 - 02.2021
Office Manager - Scahu Recycling LLC
08.2008 - 01.2016
Denison High School - High School Diploma,
Rashelle Rickers