Rashem Daisley
Newark,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Driveline Retail Services
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tech Expert
OSL Retail Services
03.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Application Specialist
Premier Disability Services LLC
01.2022 - 02.2023
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Determined whether computer systems in company were sufficient for business requirements.
- Streamlined communication between departments by establishing clear channels for sharing information.
Dispatcher /Call Center Customer Service Representative
Brock LLC
01.2021 - 01.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Warehouse Specialist
Northside Imports
06.2020 - 12.2020
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
Education
Cirtification - Cyber Security
Coursera
09.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Paperwork Processing
- Product Knowledge
Timeline
Customer Service Representative
Driveline Retail Services
10.2023 - Current
Tech Expert
OSL Retail Services
03.2023 - 09.2023
Application Specialist
Premier Disability Services LLC
01.2022 - 02.2023
Dispatcher /Call Center Customer Service Representative
Brock LLC
01.2021 - 01.2022
Warehouse Specialist
Northside Imports
06.2020 - 12.2020
Cirtification - Cyber Security
Coursera
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