Rashema Flynn
Chocowinity,NC
Summary
Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.And bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
Overview
16
16
years of professional experience
Work History
Crew Supervisor
Hardess's of Belhaven NC
Belhaven, 27810, NC
07.1996 - 04.2009
- Updated customer orders from start to finish in an accurate and timely manner.
- Managed work flow to exceed quality service goals.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Solved unresolved customer issues.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Crew Supervisor
Hardess's of Greenville NC
Greenville, NC
04.2009 - 08.2010
- Open and Close facility
- Updated customer orders from start to finish in an accurate and timely manner.
- Trained staff on operating procedures and company services.
- Identified individual development needs with appropriate training.
Cash management
Quality Assurance, Inventory
Quality Assurance, Shipping and Receiving
Stanadyne of Washington NC
Washington, NC
03.2010 - 05.2012
- Tracked time spent on assignments each day for productivity reporting.
- Picked products for specific routes according to pick sheets.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Achieved a [Number]% on-time shipment rate.
Crew Supervisor
Mc Donald's of Plymouth
Plymouth, NC
- Assisted in maintaining preparation and service areas in a sanitary condition
- Cleaned and inspected galley equipment, kitchen appliances, and work areas
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
Education
Associate of Science - Business and Management
Pitt County Community College
Greenville, NCCurrent
Associate of Science - Cosmetology
Beaufort County Community College
Washington NC2015
Skills
- Skilled trainer
- Exceptional interpersonal communication
- Customer Relationship Management Software (CRM)
- Excellent time management skills
- Effective workflow management
- Adherence to high customer service standards
- Customer-focused
- Inventory control
- Exceptional telephone etiquette
Timeline
Quality Assurance, Shipping and Receiving
Stanadyne of Washington NC
03.2010 - 05.2012
Crew Supervisor
Hardess's of Greenville NC
04.2009 - 08.2010
Crew Supervisor
Hardess's of Belhaven NC
07.1996 - 04.2009
Crew Supervisor
Mc Donald's of Plymouth
Associate of Science - Business and Management
Pitt County Community College
Associate of Science - Cosmetology
Beaufort County Community College