Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashenda Franklin

Mesquite,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

10
10
years of professional experience

Work History

HPOne
Tucson, CT
01.2023 - 03.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Broadpath
Tucson, AZ
06.2022 - 01.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided support to management staff in regards to data entry processes.
  • Prepared summaries of daily work completed for review by supervisors.
  • Reviewed existing information for accuracy and made necessary corrections.

Customer Service Representative

iQor Inc.
Plano, TX
10.2017 - 05.2022
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Contacted customers about potential service upgrades, new services and account changes.

Customer Service Representative

Results Companies
Paris, TX
08.2014 - 09.2017
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed detailed customer account profiles, including past due balances and payment history.

Education

High School Diploma -

Lincoln High School
Dallas, TX
05-2000

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Team building
  • Data entry
  • Remote office availability
  • Customer service
  • Account updating
  • Documentation
  • Customer education
  • Refunds processing
  • Quality control
  • Sales expertise
  • Call center experience
  • Active listening
  • Creative problem solving
  • Payment processing
  • Problem-solving
  • Multitasking and organization
  • Quality assurance controls
  • Customer consulting
  • Script adherence
  • Building rapport
  • Dispute resolution
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Microsoft outlook

Timeline

HPOne
01.2023 - 03.2024

Customer Service Representative

Broadpath
06.2022 - 01.2023

Customer Service Representative

iQor Inc.
10.2017 - 05.2022

Customer Service Representative

Results Companies
08.2014 - 09.2017

High School Diploma -

Lincoln High School
Rashenda Franklin