Rasheya Brown
Fayetteville,NC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
19
19
years of professional experience
Work History
Medical Assistant/Clinic Manager
Medics Primary & Urgent Care
08.2020 - Current
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
CNA
Womack Army Medical Center
04.2018 - 08.2020
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered high-quality care to patients in hospital facility.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Customer Service Representative
SYKES
02.2016 - 11.2017
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction.
Medical Assistant Intern
S, Lyon Nurse Competency Agency
01.2015 - 04.2015
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
- Obtained client medical history, medication information, symptoms, and allergies.
- Welcomed patients and inquired about wellbeing since last treatment.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Scheduled appointments and tests to coordinate patient care.
- Helped with patient preparation and recovery to support patient comfort and well-being.
Logistics Specialist
US Army
09.2007 - 07.2010
- Improved supply chain efficiency by implementing new software and monitoring systems.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Negotiated contracts with suppliers, securing favorable terms that contributed to overall cost savings initiatives.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
Med Tech
Countryside Villa
06.2005 - 09.2007
- Contributed to efficient facility operations by preparing and organizing medications in advance for scheduled distribution times.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Streamlined medication administration processes, ensuring timely delivery of required treatments.
- Monitored medication storage area to maintain medication security and control.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Education
Associate of Applied Science - Medical Assisting
Miller Motte College
Fayetteville, NC06.2005
Skills
- Professionalism and Ethics
- Payment Collection
- Patient support
- Medical Equipment Setup
- Medical Procedures
- Data Entry
- CPR/AED
- Medical Records Management
- Medical Assistant
- Specimens collection and processing
- Medication Administration
- Patient Care
Timeline
Medical Assistant/Clinic Manager
Medics Primary & Urgent Care
08.2020 - Current
CNA
Womack Army Medical Center
04.2018 - 08.2020
Customer Service Representative
SYKES
02.2016 - 11.2017
Medical Assistant Intern
S, Lyon Nurse Competency Agency
01.2015 - 04.2015
Logistics Specialist
US Army
09.2007 - 07.2010
Med Tech
Countryside Villa
06.2005 - 09.2007
Associate of Applied Science - Medical Assisting
Miller Motte College
Similar Profiles
Rebecca GarciaRebecca Garcia
Advanced Practice Registered Nurse at Urgent MD/MedNow Urgent and Primary CareAdvanced Practice Registered Nurse at Urgent MD/MedNow Urgent and Primary Care
Luka MazurLuka Mazur
Medical Assistant at Niagara Falls Urgent Care and Primary CareMedical Assistant at Niagara Falls Urgent Care and Primary Care
Lisha MerrymanLisha Merryman
Director of Medical Support at Patient First Urgent Care Center And Primary CareDirector of Medical Support at Patient First Urgent Care Center And Primary Care