Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rasheya Brown

Raleigh,NC

Summary

Dynamic Medical Assistant with extensive experience at WakeMed Health and many other organizations, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Skilled in phlebotomy and HIPAA compliance, contributing to improved health outcomes and streamlined operations in fast-paced environments. Reliable team player dedicated to excellence in healthcare.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Assistant

WakeMed Health
11.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.

Nurse Supervisor/Office Administrator

Medics Primary and Urgent Care
08.2020 - 11.2024
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients, resulting in better health outcomes.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Developed strong relationships with medical providers which facilitated improved collaboration between nurses and physicians resulted in more effective treatment strategies being implemented swiftly.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
  • Increased staff retention rates by fostering a supportive work environment and providing opportunities for professional growth.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Conducted regular performance evaluations of nursing staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
  • Served as a role model for nursing excellence, demonstrating exceptional clinical skills, critical thinking abilities, and compassionate patient care at all times.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
  • Facilitated timely discharge planning by coordinating with case managers, social workers, and physicians to ensure all necessary documentation was completed accurately and efficiently.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Mentored new hires and provided ongoing coaching to experienced staff members through constructive feedback, tailored education sessions and shadowing opportunities for skill development.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Supported onboarding process for new hires, facilitating smooth transition into team.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

CNA

Womack Army Medical Center
04.2018 - 08.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Customer Service Representative

Sykes
02.2016 - 11.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Medical Assistant Intern

S. Lyon Nurse Competency Agency
01.2015 - 04.2015
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
  • Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Streamlined check-in process by verifying patient information and promptly updating electronic health records.
  • Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Logistics Specialist

US Army
09.2007 - 07.2010
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Tracked and managed transfer paperwork such as packing lists.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Validated inventory levels and updated systems using handheld devices.

Med Tech

Countryside Villa
06.2005 - 09.2007
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Conducted blood draws and other specimen collections, contributing to timely and accurate diagnostic outcomes.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.

Education

Associate of Applied Science - Medical Assistant

Miller Motte College
Fayetteville, NC
07-2015

Fayetteville Technical Community College
Fayetteville, NC
06-2005

Associate of Applied Science - Medical Assistant

Miller Motte College
Fayetteville, NC
07-2015

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • CPR
  • Specimens collection and processing
  • Professionalism and ethics
  • Medical records management
  • Equipment sterilization
  • Medical supply inventory
  • OB/GYN procedures
  • Medical office management
  • Internal Medicine
  • Pediatric gastro

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Medical Assistant

WakeMed Health
11.2024 - Current

Nurse Supervisor/Office Administrator

Medics Primary and Urgent Care
08.2020 - 11.2024

CNA

Womack Army Medical Center
04.2018 - 08.2020

Customer Service Representative

Sykes
02.2016 - 11.2017

Medical Assistant Intern

S. Lyon Nurse Competency Agency
01.2015 - 04.2015

Logistics Specialist

US Army
09.2007 - 07.2010

Med Tech

Countryside Villa
06.2005 - 09.2007

Associate of Applied Science - Medical Assistant

Miller Motte College

Fayetteville Technical Community College

Associate of Applied Science - Medical Assistant

Miller Motte College

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