Rashi Lewis
Pikeville,NC
Summary
Dynamic IT professional with a strong background in technical support and customer service from U.S. Army Active Duty. Proven expertise in system troubleshooting and network security, complemented by exceptional teamwork and communication skills. Successfully enhanced operational efficiency and user satisfaction through innovative solutions and effective resource management.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Active Duty Soldier
U.S. Army Active Duty
11.2022 - Current
- Provided technical support to users, resolving hardware and software issues efficiently.
- Configured and maintained computer systems for optimal performance and security compliance.
- Assisted in network administration tasks, ensuring reliable connectivity across the organization.
- Collaborated with cross-functional teams to enhance IT service delivery processes and documentation.
- Managed technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed.
- Improved network efficiency by implementing new software and hardware solutions.
- Led tactical operations to execute mission objectives and ensure team effectiveness.
- Collaborated with cross-functional teams to enhance logistical support for field operations.
- Monitored equipment maintenance schedules to ensure operational readiness and reliability.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Optimized resource allocation for missions by conducting extensive planning, preparation, and risk assessments.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Sales Associate
Walmart
03.2020 - 02.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate stock availability and minimizing discrepancies.
- Processed transactions efficiently using point-of-sale systems, maintaining a smooth checkout flow.
- Collaborated with team members to maintain store cleanliness and organization, promoting a welcoming environment.
- Managed inventory levels to ensure stock availability and minimize discrepancies.
- Collaborated with team members to streamline receiving processes and improve efficiency.
Fast Food Manager
Hardees Fast Food
12.2016 - 08.2019
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on customer service protocols and food preparation standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented new scheduling processes to enhance employee productivity and coverage.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
No Degree - Basic Leadership Training
NCO Academy of Fort Bragg
Fort Bragg, NC05-2025
Vocational Training - Information And Communication Technology
U.S. Army Cyber School
Augusta, GA10-2022
High School Diploma -
Charles B. Aycock
Pikeville, NC07-2018
Skills
- Quick decision making
- Combat readiness
- Tactical proficiency
- Vehicle operation
- Self-defense training
- Airborne operations
- Physical fitness
- Teamwork and loyalty
- Remote support
- IT asset management
- Help desk support
- Desktop support
- System troubleshooting
- Software configuration
- Network security
- Operating system deployment
- Customer service
- Active listening
- Verbal and written communication
- Decision-making
- Ticket management
- Data entry
- Network configuration
- Issue troubleshooting
- Technical troubleshooting
- Customer service expert
- Microsoft outlook
Accomplishments
- Achieved success by completing field operation with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Active Duty Soldier
U.S. Army Active Duty
11.2022 - Current
Sales Associate
Walmart
03.2020 - 02.2022
Fast Food Manager
Hardees Fast Food
12.2016 - 08.2019
No Degree - Basic Leadership Training
NCO Academy of Fort Bragg
Vocational Training - Information And Communication Technology
U.S. Army Cyber School
High School Diploma -
Charles B. Aycock