Summary
Overview
Work History
Education
Skills
Timeline
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Rashiana Shaw

Stone Mountain,GA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

1
1
year of professional experience

Work History

Delivery Driver

Amazon
Fairburn, GA
10.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Technical Support Representative

AT&T
Atlanta, GA
11.2020 - 07.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Submitted service tickets for equipment maintenance requests.
  • Collaborated with colleagues in both domestic and international support facilities.
  • Activated accounts for clients interested in new services.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Used ticketing systems to manage and process support actions and requests.

Education

Associate of Arts -

Atlanta Technical College
Atlanta, GA
05.2023

High School Diploma -

Mceachern High School
Powder Springs, GA
04.2015

Skills

  • Product Knowledge
  • Engaging with Diverse Customers
  • Ability to Lift 40 pounds
  • Building Customer Relationships and Loyalty
  • POS Software
  • Attention to Detail
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Merchandise Recommendations
  • Available Nights, Weekends and Holidays
  • Brand Promotion
  • Meeting Sales Goals
  • Customer Service
  • Verbal and Written Communication
  • Detail-Oriented

Timeline

Delivery Driver

Amazon
10.2021 - Current

Technical Support Representative

AT&T
11.2020 - 07.2021

Associate of Arts -

Atlanta Technical College

High School Diploma -

Mceachern High School

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Rashiana Shaw