Rashid Howard
Lakewood,WA
Summary
Customer service professional with robust background in training, development and leadership. Known for implementing impactful training strategies that drive service excellence and employee efficiency. A collaborative team player known for reliability and adaptability, consistently meeting evolving needs of business.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cambia Health Solutions- Regence
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated versatility through cross-training across multiple channels including call center operations, message center, live chat support, and new hire coaching, enhancing organizational flexibility and customer service delivery.
- Supported multiple departments to streamline workflow and reduce backlogs.
Field Operations Team Manager
Curative
11.2021 - 12.2022
- Monitored specimen preparation and test analyses to maintain acceptable levels of analytic performance.
- Ensured compliance with all applicable regulations, maintaining accreditation status for the laboratory facility.
- Adhered to proper resource allocation and coordination to drive maximum personnel productivity and control departmental supply expenses.
- Enhanced staff productivity through regular training sessions and performance reviews.
- Managed daily operations of the lab efficiently while maintaining standards for accuracy, timeliness, and quality assurance in test results output.
Certified Home Health Aide
Community Home Health Care
08.2020 - 10.2021
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Communicated effectively both verbally written communication keeping everyone involved informed about ongoing progress changes related patient''s care plan.
- Educated family members on patient care techniques, empowering them to support their loved ones more effectively.
General Manager
Banyan Tree Restaurant
11.2018 - 07.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Food and Beverage Operation Supervisor
Marriott International, Inc.
03.2018 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Server, Bartender, Trainer, Management
Applebee’s Restaurant
12.2006 - 02.2018
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Associate of Applied Science - Social Sciences
Tacoma Community College
Tacoma, WASkills
- Leadership
- Administrative experience (5 years)
- Customer relationship management
- Quality Assurance
- Conflict resolution
- Team development
- Data entry
- Critical thinking
Certification
Certified Home Health Aide
Timeline
Customer Service Representative
Cambia Health Solutions- Regence
07.2023 - Current
Field Operations Team Manager
Curative
11.2021 - 12.2022
Certified Home Health Aide
Community Home Health Care
08.2020 - 10.2021
General Manager
Banyan Tree Restaurant
11.2018 - 07.2020
Food and Beverage Operation Supervisor
Marriott International, Inc.
03.2018 - 11.2018
Server, Bartender, Trainer, Management
Applebee’s Restaurant
12.2006 - 02.2018
Associate of Applied Science - Social Sciences
Tacoma Community College
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