Rashid Kulaib
Cherry Hill,NJ
Summary
Dynamic Associate Banker at Capital One, N.A., skilled in loan processing and portfolio management. Enhanced customer satisfaction through exceptional service and effective communication, leading to improved referral rates. Proficient in security protocols and conflict resolution, ensuring compliance and fostering trust with clients. Committed to delivering results in a fast-paced banking environment.
Overview
7
7
years of professional experience
Work History
Associate Banker
Capital One, N.A
01.2019 - Current
- Assisted clients with account inquiries and transaction processing, ensuring timely resolutions.
- Supported daily banking operations by accurately handling cash transactions and maintaining compliance with policies.
- Adapted to new software systems, enhancing efficiency in customer service interactions and problem resolution.
- Collaborated with team members to streamline account opening processes, improving customer onboarding experience.
- Monitored client accounts for potential discrepancies, proactively addressing issues to maintain accuracy.
- Developed strong relationships with customers through effective communication and personalized service delivery.
- Participated in training sessions to enhance product knowledge, contributing to improved team performance and service quality.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Bachelor of Science - Political Science And Government
Cabrini University
Radnor, PASkills
- Loan processing
- Portfolio management
- Investment strategies
- Sales proficiency
- Security protocols
- Closing procedures
- Money handling
- Audit procedures
- Follow-up skills
- Risk mitigation
- ATM balancing
- Community relations
- Daily ledgers
- Legal standards
- CRM systems
Accomplishments
- Received Top Performer in Customer Satisfaction for maintaining a 98% satisfaction score over 12 months, based on customer surveys.
- Cabrini University Men's Cross Country team, member of CSAC All-Academic Team.
Timeline
Associate Banker
Capital One, N.A
01.2019 - Current
Bachelor of Science - Political Science And Government
Cabrini University