Summary
Overview
Work History
Education
Skills
Timeline
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RASHIDA BOOKER

RASHIDA BOOKER

NEW CASTLE,DELAWARE

Summary

Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Professional in retail sales with experience in product placement and merchandising. Dedicated to learning, growing, and succeeding in customer service.

Overview

29
29
years of professional experience

Work History

Driver

GoPuff
01.2022 - Current
  • Cleaned and maintained the vehicle and checked for damage after each shift
  • Maintain contact with both suppliers and customers
  • Was in charge of loading and securing items in trucks
  • Worked with customers directly to assess quality issues, such as order damage and incompleteness
  • Contacted customers to confirm and coordinate delivery times prior to delivery.

Rideshare Driver

Lyft
07.2016 - Current
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
  • Waited for passengers in high-traffic areas such as airports and popular nightlife destinations
  • Answered, scheduled, and responded to reservation calls at specific times and locations
  • Transported high-value clients with professionalism and discretion
  • Transported [Product or Service] to [Timeframe] customer locations.

Sr Operation Associate

GoPuff
05.2023 - 09.2024
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Spearheaded process improvement initiatives that resulted in increased efficiency, cost savings, or greater customer satisfaction levels.
  • Managed staff workload distribution ensuring optimal coverage during peak periods maintaining high service levels.
  • Optimized workflow efficiency with the introduction of standardized operating procedures and performance metrics.
  • Oversaw vendor relationships, negotiating contracts to secure favorable terms and ensure consistent delivery of high-quality products or services.

Personal Care Attendant

Easterseals
06.2004 - 10.2022
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.

Barber Instructor

American Beauty Academy
01.2009 - 08.2013
  • Had an excellent attendance record and was always on time for work
  • Gave detailed instructions and acted as a role model for appropriate social and workplace behaviors
  • Kept track of students' progress to determine the overall success of the learning program and maintained documentation on educational services
  • Devised and documented study programs that catered to students' unique needs and abilities
  • Looked for industry trends on social media and through online sources.

Teacher

Ministry of Caring
08.2005 - 04.2009
  • All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed
  • Encouraged students with particular academic interests to pursue them to the fullest extent possible
  • Planned and implemented integrated Social Studies lessons to meet national standards
  • Assessed students' progress and met with parents to discuss their children's progress
  • Worked closely with peers to develop cross-curricular lessons and activities to help students learn more effectively
  • Helped struggling students maintain their progress by creating individualized lesson plans that focused on areas where they could improve
  • Collaborated on evaluating and revising elementary school programs with other teachers and administrators
  • Assist children with their educational, recreational, and social development
  • Was named 'Educator of the Year.'

Customer service

National wholesale Liquidators
07.2005 - 07.2006
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
  • Talked to customers about [Product or Service], outlined restrictions, and educated them on policies
  • Clarifying customer complaints to resolve product and service issues
  • I'm answering client calls
  • Assist customers politely in person or over the phone
  • Helped customers by answering their questions and completing their requests
  • I'm in charge of selling merchandise and assisting customers
  • Gave product demonstrations to highlight features and refocus objections on the positive aspects of the product.

Customer service

Radioshack
11.2000 - 05.2004
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts
  • Double-check inventory and double-check the ship/receipt date
  • I'm selling cell phone minutes cards
  • I'm in charge of answering customer calls
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
  • Talked to customers about [Product or Service], outlined restrictions, and educated them on policies
  • Clarifying customer complaints to resolve product and service issues
  • I'm looking at the balance of a customer
  • I'm answering client calls
  • Take phone calls from customers and respond to them.

Crew Chief

McDonald's
09.1995 - 08.2000
  • Trained all team members on key roles to maintain flexibility
  • Was in charge of operating and maintaining field communications equipment
  • I'm in charge of a diverse customer base's needs, wants, and preferences.

Education

Barber License -

American Beauty Academy
Wilmington, DE
01.2008

Associate of Applied Science -

Delaware Technical Community College - Orlando J. George Jr. Campus - Wilmington
Wilmington, DE
01.2003

High School -

William Penn High School
New Castle, DE
01.2000

Skills

  • Product merchandising
  • Payment processing
  • Cleaning knowledge
  • First Aid/CPR
  • Microsoft applications proficiency
  • Organization
  • Problem resolution
  • Regulatory compliance
  • Customer service
  • Supervision
  • Team management
  • MS Office

Timeline

Sr Operation Associate

GoPuff
05.2023 - 09.2024

Driver

GoPuff
01.2022 - Current

Rideshare Driver

Lyft
07.2016 - Current

Barber Instructor

American Beauty Academy
01.2009 - 08.2013

Teacher

Ministry of Caring
08.2005 - 04.2009

Customer service

National wholesale Liquidators
07.2005 - 07.2006

Personal Care Attendant

Easterseals
06.2004 - 10.2022

Customer service

Radioshack
11.2000 - 05.2004

Crew Chief

McDonald's
09.1995 - 08.2000

Barber License -

American Beauty Academy

Associate of Applied Science -

Delaware Technical Community College - Orlando J. George Jr. Campus - Wilmington

High School -

William Penn High School

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