Rashida Bowman
Interim Organizational Change Management Analyst
Columbus,OH
Summary
High-performing candidate with 10+ years experience in an undergraduate admissions setting. Extensive background in secondary and postsecondary credentials evaluation. Adept at planning and implementing onsite and remote employee training. Willing to take on added responsibilities to meet business goals. Excellent work ethic, keen attention to detail, and the ability to manage multiple, shifting priorities in a deadline-driven environment. Can work independently or as part of a team. Ready to utilize these skills in a mid-level or senior position related to higher education, human resources, or non-technical business analysis.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst - Workday Student Project
The Ohio State University
Columbus, OH
01.2021 - 12.2021
- Served as representative for Undergraduate Admissions to define and articulate business needs to Workday consultants.
- Conducted interviews with key business users to gather data about current state business processes in Student Information System (SIS), OnBase, and third-party systems.
- Participated in weekly discussions with home offices and Workday consultants to examine how well current or future Workday Student functionality could meet each home office's business needs.
- Tested product configuration and provided feedback to Workday consultants on functionality and ease of use; suggested possible changes to configuration, where appropriate.
- Set up meetings with stakeholders and business users to demonstrate existing business processes using current Workday functionality, and evaluated feedback from those demos to guide potential system design improvements in future releases.
- Met regularly with Workday consultants and project team members to identify gaps between home office business needs and delivered Workday functionality; review current and in-scope Workday features; examine areas for improvement in system design and performance; discuss home office reactions to product demos, and go over upcoming or overdue sprint tasks.
- Collaborated with other project teams to analyze and understand operational impacts of replacing legacy system with Workday.
Senior Program Coordinator
The Ohio State University
Columbus, OH
12.2017 - 12.2020
- Continually assessed operational and technical training needs of Admissions Operations staff. Regularly updated training documentation to reflect changes in policies and procedures. Facilitated and delivered training.
- Acted as expert resource for questions pertaining to domestic credentials evaluation, post-secondary transcript processing, Student Information System and OnBase troubleshooting, and Salesforce interactions with territory managers and Buckeye Link staff.
- Responsible for requesting system access and providing Student Information System and OnBase training for new hires.
- Participated in interviewing and hiring full-time and seasonal credentials evaluators.
- Managed OnBase evaluation workflows for entire domestic evaluation team. Ensured daily processing quotas were evenly distributed and prioritized.
- Helped monitor OnBase application change workflow for requests from Buckeye Link and territory managers on behalf of students wanting to change majors, campuses, or enrollment start terms.
- In charge of on-boarding, training, and supervising 6 seasonal credentials evaluators. Set up meetings to review office policies, outline work expectations, and establish work schedules. Approved biweekly time sheets, sick leave, and vacation requests.
- Tracked daily evaluation numbers of seasonal staff. Utilized one-on-one training, performance improvement plans, and progress check-ins for staff completing under 50 evaluations per day until production numbers increased.
- Adapted to in-person challenges posed by COVID-19 during fall 2020 processing season by cultivating virtual training and coaching environment for seasonal staff via Zoom, Microsoft Teams, and email.
Program Coordinator
The Ohio State University
Columbus, OH
10.2016 - 12.2017
- Served as lead evaluator, liaison, and primary expert/contact for all domestic credentials issues and questions in Undergraduate Admissions Processing Operations area.
- Aided Associate Director of Admissions Operations with identifying training needs in Processing Operations area, reviewing and updating existing process documentation, and developing cross-training strategies for new hires and existing staff.
- Utilized Working Calendar, Sharepoint, and Box to create, deliver, and maintain training documentation and reference tools for full-time and seasonal credentials evaluators.
- Performed quality checks of completed evaluations to confirm that appropriate resources were used to interpret and evaluate domestic high school and/or post-secondary education credentials. Distributed lists of processing errors to appropriate staff for immediate resolution.
- Assisted with review and processing of previous university transcripts in OnBase transfer mail queue. Verified submitted transcripts contained completed coursework through required academic term and year, and updated applicant's SIS checklists and education record accordingly.
- Oversaw direct enrollment OnBase workflows for applicants applying to Business, Dental Hygiene, Engineering, and Pharmacy; verified minimum requirements for GPA and/or earned post-secondary hours were met before routing files to decision posting queue.
- Helped maintain transfer and special population admissions review site; assigned records to application readers for case review; followed up weekly with application readers to ensure timely review and completion of assigned files; responded to inquires from application readers, and researched and resolved issues with assigned records.
Information Associate
The Ohio State University
Columbus, OH
01.2012 - 10.2016
- Developed and maintained thorough understanding of educational systems, University structure, programs, policies, procedures, and admission requirements to enter and/or update student application information into Student Information System.
- Researched, identified, and applied appropriate resources to interpret and evaluate high school and post-secondary education credentials to determine admissibility of incoming freshman and transfer applicants. Immediately took note of and corrected processing errors that would negatively impact a student's admissions decision.
- Thoroughly reviewed applications and supporting documents to determine fulfillment of freshman and transfer application completion requirements. Promptly referred student files that required further assessment to management personnel or special committees.
- Assisted internal staff, admissions counselors, and high school officials with resolving issues related to a student's application or admissions decision in a timely and efficient manner.
- Provided backup assistance to the international evaluation team during their peak application season to maximize efficiency and team productivity.
Education
Bachelor of Arts - Psychology
Chatham University
Pittsburgh, PA 08.1991 - 05.1995
Skills
- PeopleSoft Student Information System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst - Workday Student Project
The Ohio State University
01.2021 - 12.2021
Senior Program Coordinator
The Ohio State University
12.2017 - 12.2020
Program Coordinator
The Ohio State University
10.2016 - 12.2017
Information Associate
The Ohio State University
01.2012 - 10.2016
Bachelor of Arts - Psychology
Chatham University
08.1991 - 05.1995
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