Rashida Cox
McKinney,TX
Summary
Compassionate Patient Navigator with a distinguished understanding of insurance processes and medical billing. Adept at patient and family education and paying attention to details. Successful at building relationships with clients. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Patient Navigator
MTVIR,PLLC
08.2021 - Current
- Educated patients on insurance and healthcare plans.
- Assisted patients in scheduling doctor and healthcare appointments.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
- Communicated verification and authorization status updates with every department to facilitate decision-making for patient admissions and insurance coverage.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
Front Desk Supervisor/Patient Compliance Coordinator
North Texas Institute Of Neurology And Headache
03.2018 - 08.2021
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Secretary
Medical Center Of McKinney
12.2010 - 04.2013
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for all -physicial medical facility, scheduling appointments, and handling patient inquiries.
Front Desk Receptionist
North Texas Kidney Disease Associates
09.2015 - 08.2017
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Check in patients and maintain charting of orders for physicians
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected all payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
Unit Secretary/Front Desk Receptionist
Texas Health Center For Diagnostic And Surgery Plano
10.2008 - 06.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Lancaster High School
Lancaster, TX05.1996
Skills
- Reading Comprehension
- Payment Calculation
- Medical Software Use
- Multi-Line Telephone Systems
- Professional Bedside Manner
- Benefits Explanations
- Insurance Company Knowledge
- Billing Issue Resolution and Support
- Collection Management
- Medical Transcription
- Medical Terminology
- Appointment Confirmation
- Punctual and Hardworking
- Insurance Form Processing
- Clerical and Filing Support
- Medical Billing
- Insurance Verification
- Recording Histories
- Outbound Calling
- Routing Lab Results
- Coordinate Referrals
- Patient Health Information Access
- Active Listening
- Reliability and Dedication
- Organization and Time Management
- Medical Services Administration
- Operational Requirements
- Word Processing
- Delinquent Accounts Monitoring
- Investigate Complaints
- Medical History Documentation
- Radiologic Technology
- Interpreting Physician Orders
- Organize Community Support
- Claims Handling and Coverage Verification
- Community Resources
Timeline
Patient Navigator
MTVIR,PLLC
08.2021 - Current
Front Desk Supervisor/Patient Compliance Coordinator
North Texas Institute Of Neurology And Headache
03.2018 - 08.2021
Front Desk Receptionist
North Texas Kidney Disease Associates
09.2015 - 08.2017
Unit Secretary
Medical Center Of McKinney
12.2010 - 04.2013
Unit Secretary/Front Desk Receptionist
Texas Health Center For Diagnostic And Surgery Plano
10.2008 - 06.2010
High School Diploma -
Lancaster High School