Rashida Frederick
Fayetteville,NC
Summary
Driven professional with a proven track record at CSL Plasma, adept in Cleanroom Protocols and delivering exceptional customer service. Excelled in enhancing product quality and patient satisfaction through meticulous Quality Control Management and effective communication. Demonstrated expertise in Laboratory Equipment Maintenance and Centrifugation Techniques, significantly contributing to streamlined operations and high-quality plasma product delivery.
Overview
6
6
years of professional experience
Work History
Plasma Processor
CSL Plasma
Fayetteville, NC
08.2020 - Current
- Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
- Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
- Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
- Implemented strict documentation practices which bolstered overall traceability throughout every step within the workflow.
Front Desk Medical Receptionist
CSL Plasma
Fayetteville, NC
08.2020 - Current
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.perform vitals according to Clia standards
Education
High School Diploma -
Peekskill Highschool
Peekskill, NY09.1995
Skills
- Cleanroom Protocols
- Standard Operating Procedures
- Quality Control Management
- Good Manufacturing Practices
- Laboratory Equipment Maintenance
- Sample Collection
- Centrifugation Techniques
Timeline
Plasma Processor
CSL Plasma
08.2020 - Current
Front Desk Medical Receptionist
CSL Plasma
08.2020 - Current
High School Diploma -
Peekskill Highschool