Rashida Hughes
Country Club Hills
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shelter Operations Manager
South Suburban PADS
06.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Collaborated with volunteers to enhance operational efficiency during events.
- Enhanced donor satisfaction by efficiently coordinating donation pick-ups and dropoffs.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed streamlined processes for tracking donations and inventory management.
- Coordinated donation drives to maximize community engagement and resource allocation.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
Shelter Operations Coordinator
Crisis Center For S Suburbia
12.2021 - 05.2023
- Complete all paperwork in accurate and efficient manner in accordance with current paperwork procedures.
- Work in collaboration with agency Development Department to identify any and all opportunities for donations to offset cost of events planned.
- Plan, coordinate and supervise all activities for shelter residents and maintain tracking sheet to monitor attendance of groups/activities.
- Serve meals for 30 plus clients to ensure all guidelines are met as required by Food Program.
- Maintains all necessary written documentation as required by health department, Child and Adult Care Food Program, USDA, and other governing bodies and/or funders.
- Collaborate with Lead Residential Manager to send out weekly staff updates.
- Prepares lunch and dinner five days week for all adult and child shelter residents.
Underwriter
Enova Financial
12.2016 - 07.2022
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Determined and documented loan conditions and communicated requirements and decisions.
- Processed loan applications and monitored progress from start to finish
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants
Customer Service Representative & Trainer
ORC ProTel
03.2010 - 05.2016
- Recruited, trained and supervised 25+ customer service reps
- Fostered a team-building culture to ensure high levels of service and increase performance
- Completed QA calls
- Managed training operations to ensure quality customer service
- Contributed to significant improvements in client satisfaction and sales
Receptionist
G-Werks Graphics & Productions
08.2005 - 12.2009
- Quality front-facing customer service
- Answered calls and handled customers orders and concerns
- Processed orders for new and existing customers
- Processed cash and credit/debit card payments
- Bookkeeping and recordkeeping for customer accounts
Education
Associates - Medical Billing & Coding
City Colleges of Chicago
Chicago, ILCertificate - Social Work And Human Services
Walden University
04.2021
Skills
- Typing Speed 60 WPM
- Data Entry capabilities
- Attention to detail and Problem solving skills
- Telephone operations
- Shelter arrangements
Additional Information
- AWARDS , Medical Billing Specialist Top Tier QA Specialist
Certification
40-hour Domestic Violence Advocate Training
Food and Sanitation
Timeline
Shelter Operations Manager
South Suburban PADS
06.2023 - Current
Shelter Operations Coordinator
Crisis Center For S Suburbia
12.2021 - 05.2023
Underwriter
Enova Financial
12.2016 - 07.2022
Customer Service Representative & Trainer
ORC ProTel
03.2010 - 05.2016
Receptionist
G-Werks Graphics & Productions
08.2005 - 12.2009
Associates - Medical Billing & Coding
City Colleges of Chicago
Certificate - Social Work And Human Services
Walden University
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