Rashida Jackson
Midlothian,Virginia
Summary
Technically-sound Process Manager with 10+ years of experience identifying key problem drivers and reinforcing operational procedures with internal controls. Employs strong process management and process improvement skills to handle multiple priorities and deliver quality results within tight deadlines. Skilled in using rigorous logic and strategic methods to derive analytical insights from data.
Overview
28
28
years of professional experience
Work History
Senior Process Manager
Capital One
01.2018 - 08.2023
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Senior Process Manager
Capital One
01.2017 - 01.2018
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Improved quality processes for increased efficiency and effectiveness.
- Documented findings and produced weekly reports.
- Analyzed steps of activities to discern existence of business processes for formalization.
Associate Process Manager
Capital One
03.2011 - 01.2017
- Developed and implemented strategic project plans to meet business objectives.
- Produced and filed reports to inform senior management of current activities and progress with investigations and mitigations.
- Addressed and remediated account issues by employing timely and on-point solutions.
- Provided detailed project status updates to stakeholders and executive management.
Human Resources Associate
Capital One
01.2011 - 03.2011
- Monitored incoming contracts and service agreements for correct pricing and information.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
Principle Human Resources Coordinator
Capital One
01.2006 - 01.2011
- Reviewed documentation and identified financial discrepancies where applicable.
- Organized and maintained vendor records in accordance with corporate guidelines.
- Maintained current documentation and submitted timely reports.
Senior Human Resources Coordinator
Capital One
01.2003 - 01.2006
- Reviewed human resources paperwork for accuracy and completeness.
- Handled manager inquiries regarding employee records and personnel documents.
- Created successful test scripts to manage automated feature testing for manager self service system.
Human Resource Coordinator
Capital One
10.1995 - 01.2003
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Developed and implemented department Standard Operating Procedures (SOP).
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
Bachelor of Science - Business Administration
Strayer University
Midlothian, VA05.2010
Skills
- Project Management
- Root Cause Analysis
- Error Identification
- Corrective Actions
- Process and Procedure Refinement
- Quality Assurance
- Specification Compliance Testing
- Effective Communication
- Business Process Improvement
- Critical Thinking
- JIRA Issue Tracking
- Regulatory Requirements
Timeline
Senior Process Manager
Capital One
01.2018 - 08.2023
Senior Process Manager
Capital One
01.2017 - 01.2018
Associate Process Manager
Capital One
03.2011 - 01.2017
Human Resources Associate
Capital One
01.2011 - 03.2011
Principle Human Resources Coordinator
Capital One
01.2006 - 01.2011
Senior Human Resources Coordinator
Capital One
01.2003 - 01.2006
Human Resource Coordinator
Capital One
10.1995 - 01.2003
Bachelor of Science - Business Administration
Strayer University
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