Rashida Johnson

Sorted documents and maintained organized filing process.

• Completed data entry tasks with accuracy and efficiency.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Created and maintained data entry logs to track data entry activities.
• Used computer software to store and retrieve data.

• Responded to customer requests for products, services, and company information.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

• Managed timely and effective replacement of damaged or missing products.
• Delivered prompt service to prioritize customer needs.
• Implemented and developed customer service training processes.