RASHIDA KAIZER

To continue to learn and implement new methodologies in a professional organization, using analytical, logical abilities and the best of skills, with a human touch, for the development of the organization. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

• Accenture Solutions Pvt Ltd, Managing day to day operations and client interactions., Manage transition of process from client and handover to operations, Ensure all documentation is being captured and signed off by the client, Analyze test cases for automation feasibility and review with functional team., Setting up the existing framework and modifying it if needed for the functional automation., Ensure continuous maintenance of automation scripts during application change scenarios., Worked closely with BP team, managers and employees to improve work ethics, build morale, increase productivity and retention., Organized multiple team engagement activities for the entire unit including sports events, Potluck, office trips and many fun activities to build a positive work environment
• Babji hardware & Pneumatics, Handling customers queries and sales, maintaining the accounts and stocks., Strategies for new business development, retention and expanding customer base., Managed outside counsel and negotiated closed major contracts and worked closely on the successful sale of the company in 2020., Conquered challenges wrought by internal resistor to change team turnover that stemmed from staff realignment requiring high levels of productivity., Supported the establishment of the Business development department within the unit by identifying and developing activities and process flow.
• Cognizant Technology Solutions Pvt Ltd, International voice process (US BASED PROCESS)., Providing health care solutions, health Insurance, monitoring and assessing of calls to check the quality., Reviewing and evaluating an element of the business to ensure that we need certain standards. Periodic, Independent and documented examination and verification of activities, records, processes and other elements of quality., Manage program specific performance standards (AHT, Quality scores, Sales etc) ensure regular and effective communication with subordinate staff on performance, goals and coaching., Educated and advised employees on group health plans, voluntary benefits plan.
• Tata Teleservices Pvt Ltd, RETENTION MANAGEMENT, Customer Service (Delivery and Management) tele Calling Corporate Customers and Retaining them in the circle., Avoiding cancellation of services by providing them with quality and complementary services. Ensuring the VAS getting added to the customer base, escalation management., Predict and resolve faults before they occur, based on the enhanced knowledge of the customer and service. Reduce churn and grow advocacy 15-40% absolute churn reduction., Coaching and managing sales reps of different seniority levels. Communicating well and utilizing various media channels to others for sharing accurate perception and understanding.

• Participation in inter-collegiate and college cultural activities and cultural fest
• Participation in various competitions at community events
• Keen on adventure sports
• Loves travelling to new places