Rashida McDonald
Chesapeake,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Frosted Corner
01.2019 - 01.2021
- Directed and supervised daily bakery operations, including staffing and scheduling
- Ensured product quality and consistency
- Managed inventory levels, ordering supplies to meet production demands and control costs effectively
- Trained and motivated a team of bakery staff to consistently deliver high-quality products, resulting in increased productivity and a cohesive work environment
- Ensured compliance with health and safety standards, maintaining a clean and safe bakery environment while consistently passing inspections
- Efficiently created and maintained staff schedules to optimize productivity
- Managed payroll operations to ensure accurate and timely compensation
- Successfully handled customer complaints through various channels, including phone, email, and social media
- Implemented marketing strategies and promotions, leading to a notable boost in bakery sales and revenue.
Manager
XNK Party Rentals
12.2016 - 06.2019
- Proficiently managed inbound sales calls, showcasing effective communication and sales skills
- Provided exceptional customer service by handling inquiries and resolving issues promptly and courteously
- Proactively cultivated and nurtured new customer relationships to drive business growth and expand clientele
- Skillfully provided accurate and competitive quotes to potential customers, contributing to successful sales conversions
- Assisted in payroll management, ensuring accurate and timely compensation for employees
- Successfully addressed and resolved customer complaints, maintaining a high level of customer satisfaction
- Actively assisted in the recruitment process, while providing training and development for all staff
- Served as a key resource for advice, while communicating policies and procedures
- Successfully completed exit interviews, which gave the company insights for improvement.
Senior Customer Experience Representative
Cardiovascular Associates LTD
03.2011 - 12.2015
- Efficiently managed administrative tasks such as filing, data entry (PPS), and client file creation
- Facilitated smooth operations by scheduling appointments, attending to clients, and relaying messages
- Played a pivotal role in welcoming visitors, providing essential information to callers, and maintaining a comprehensive MS Outlook contact list
- Ensured seamless communication flow by managing incoming mail and monitoring fax machine and photocopier trays
- Provided valuable support by assisting with faxing, photocopying, scanning, shredding, and document binding
- Produced essential documents, including letters (general and medical) and labels
- Maintained optimal office functionality by monitoring stationery and ensuring adequate stock.
Patient Care Coordinator
Westshore Medical Hospital
01.2009 - 02.2011
- Streamlined patient intake procedures
- Managed incoming and outgoing correspondence efficiently
- Organized and maintained essential files
- Handled cashier responsibilities accurately
- Proactively resolved customer complaints via phone and email
- Coordinated and scheduled appointments effectively
- Assisted in developing suitable staff schedules.
Education
Bachelor of Arts - Human Resource Management
Southern New Hampshire University
12.2023
Associate of Science - Business Administration
Southern New Hampshire University
03.2020
Skills
- Event Planning
- Communication
- Problem Solving
- Time Management
- Team building
- Adaptability
- Business Strategy
- Social Media Management
- Project Management
- Program Management
- Customer Service
- Attention to Detail
- Empathy & Compassion
- Data Privacy Compliance
Certification
- HR Certificate Institution, Southern New Hampshire University, 2023-01-01
- (HRCI) HR Ethics Series: Common Ethical Challenges; Issues in the Workplace, HRCI
- (HRCI-aPHR) Fostering Inclusive Culture, HRCI
- (HRCI) Strategic Business: Leading and Managing Change, HRCI
- (HRCI) Data and Human Resource Management, HRCI
- Certificate in Medical Assisting (Honors), Career Step, 2018-01-01
- Certificate in Human Resource Management, Cipriani College of Labor, 2009-01-01
References
- Italia Brinston, 850-450-9098
- Jazmine Atland, 717-683-2740
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Frosted Corner
01.2019 - 01.2021
Manager
XNK Party Rentals
12.2016 - 06.2019
Senior Customer Experience Representative
Cardiovascular Associates LTD
03.2011 - 12.2015
Patient Care Coordinator
Westshore Medical Hospital
01.2009 - 02.2011
Bachelor of Arts - Human Resource Management
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
- HR Certificate Institution, Southern New Hampshire University, 2023-01-01
- (HRCI) HR Ethics Series: Common Ethical Challenges; Issues in the Workplace, HRCI
- (HRCI-aPHR) Fostering Inclusive Culture, HRCI
- (HRCI) Strategic Business: Leading and Managing Change, HRCI
- (HRCI) Data and Human Resource Management, HRCI
- Certificate in Medical Assisting (Honors), Career Step, 2018-01-01
- Certificate in Human Resource Management, Cipriani College of Labor, 2009-01-01
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