Summary
Overview
Work History
Education
Skills
Locations
Timeline
Generic

Rashida Means

Germantown,MD

Summary

Driven professional with over 20 years of experience in customer service, administrative support, and team leadership. Demonstrated success in building and managing high-performing teams, optimizing operations, and surpassing targets. Exceptional communicator known for fostering collaboration and resolving conflicts. Seeking a challenging managerial role to utilize expertise and drive organizational success.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Howard University
04.2024 - Current
  • Manage the daily schedule of the Chair of Sociology Criminology Department
  • Inputting classes into Bison Hub and Course Dog
  • Scheduling of Conferences, Faculty Meetings, Chair Searches
  • Onboarding of Adjuncts, Interns, Ph.D and Associate Professors.

Program Assistant

Peppertree
10.2023 - 04.2024
  • Managed daily operations of the preschool program, supporting the head teacher and assisting with curriculum delivery
  • Trained and mentored new staff, ensuring smooth onboarding and integration into the team
  • Developed and implemented effective communication strategies to engage parents and build strong relationships
  • Increased program enrollment by 15% through targeted outreach and marketing initiatives.

Senior Sales Associate

AutoZone
11.2022 - 06.2023
  • Led a team of 5 associates, providing coaching, motivation, and performance feedback
  • Achieved a 12% increase in sales revenue through strategic product recommendations and customer service excellence
  • Streamlined inventory management processes, resulting in a 20% reduction in stock-outs and improved customer satisfaction
  • Developed and implemented a training program for new associates, leading to a 15% reduction in onboarding time.

Night Bar Manager

Rio Grande Tex-Mex Grille
10.2021 - 08.2022
  • Managed a team of servers and bartenders, ensuring efficient service and customer satisfaction during peak hours
  • Implemented new menu items and promotional campaigns, leading to a 10% increase in average bill value
  • Trained and certified new bartenders, maintaining high standards for food safety and liquor service
  • Developed and implemented a cost-saving inventory management system, reducing bar expenses by 8%.

Financial Services Representative

Empty Nestors Travel
08.2021 - 03.2022
  • Managed a portfolio of client accounts, providing personalized financial guidance and support
  • Increased customer retention by 18% through proactive communication and conflict resolution
  • Developed and implemented new payment plans, leading to a 25% reduction in overdue balances
  • Streamlined account management processes, improving efficiency and reducing processing time by 15%.

Personal Vacation Planner

Distinctive Vacation
12.2015 - 03.2016

IT Help Desk

Westat [Contract]
09.2014 - 12.2015

Administrative Assistant

Montgomery County Facility Government [Contract]
04.2009 - 09.2014

Administrative Assistant

NIH
04.2006 - 04.2009

Front Desk Coordinator

Blackrock Center For The Arts
08.2018
  • Managed all aspects of the front desk operations, providing exceptional customer service and first impressions
  • Oversaw building security, monitoring access and ensuring safety of staff and visitors
  • Coordinated event logistics, including setup, breakdown, and catering
  • Developed and implemented new ticketing and registration systems, improving efficiency and accuracy.

Education

Paralegal Studies -

Montgomery College

Skills

  • Leadership
  • Team building
  • Motivation
  • Coaching
  • Performance management
  • Conflict resolution
  • Operations
  • Process improvement
  • Project management
  • Resource allocation
  • Quality control
  • Communication
  • Written communication
  • Verbal communication
  • Presentations
  • Negotiation
  • Active listening
  • Technology
  • MS Office Suite
  • CRM systems
  • Database management
  • Strong organizational skills
  • Time management
  • Problem-solving
  • Adaptability

Locations

Greater Washington DC Area

Timeline

Administrative Assistant

Howard University
04.2024 - Current

Program Assistant

Peppertree
10.2023 - 04.2024

Senior Sales Associate

AutoZone
11.2022 - 06.2023

Night Bar Manager

Rio Grande Tex-Mex Grille
10.2021 - 08.2022

Financial Services Representative

Empty Nestors Travel
08.2021 - 03.2022

Front Desk Coordinator

Blackrock Center For The Arts
08.2018

Personal Vacation Planner

Distinctive Vacation
12.2015 - 03.2016

IT Help Desk

Westat [Contract]
09.2014 - 12.2015

Administrative Assistant

Montgomery County Facility Government [Contract]
04.2009 - 09.2014

Administrative Assistant

NIH
04.2006 - 04.2009

Paralegal Studies -

Montgomery College
Rashida Means