Rashida Means
Germantown,MD
Summary
Driven professional with over 20 years of experience in customer service, administrative support, and team leadership. Demonstrated success in building and managing high-performing teams, optimizing operations, and surpassing targets. Exceptional communicator known for fostering collaboration and resolving conflicts. Seeking a challenging managerial role to utilize expertise and drive organizational success.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Howard University
04.2024 - Current
- Manage the daily schedule of the Chair of Sociology Criminology Department
- Inputting classes into Bison Hub and Course Dog
- Scheduling of Conferences, Faculty Meetings, Chair Searches
- Onboarding of Adjuncts, Interns, Ph.D and Associate Professors.
Program Assistant
Peppertree
10.2023 - 04.2024
- Managed daily operations of the preschool program, supporting the head teacher and assisting with curriculum delivery
- Trained and mentored new staff, ensuring smooth onboarding and integration into the team
- Developed and implemented effective communication strategies to engage parents and build strong relationships
- Increased program enrollment by 15% through targeted outreach and marketing initiatives.
Senior Sales Associate
AutoZone
11.2022 - 06.2023
- Led a team of 5 associates, providing coaching, motivation, and performance feedback
- Achieved a 12% increase in sales revenue through strategic product recommendations and customer service excellence
- Streamlined inventory management processes, resulting in a 20% reduction in stock-outs and improved customer satisfaction
- Developed and implemented a training program for new associates, leading to a 15% reduction in onboarding time.
Night Bar Manager
Rio Grande Tex-Mex Grille
10.2021 - 08.2022
- Managed a team of servers and bartenders, ensuring efficient service and customer satisfaction during peak hours
- Implemented new menu items and promotional campaigns, leading to a 10% increase in average bill value
- Trained and certified new bartenders, maintaining high standards for food safety and liquor service
- Developed and implemented a cost-saving inventory management system, reducing bar expenses by 8%.
Financial Services Representative
Empty Nestors Travel
08.2021 - 03.2022
- Managed a portfolio of client accounts, providing personalized financial guidance and support
- Increased customer retention by 18% through proactive communication and conflict resolution
- Developed and implemented new payment plans, leading to a 25% reduction in overdue balances
- Streamlined account management processes, improving efficiency and reducing processing time by 15%.
Personal Vacation Planner
Distinctive Vacation
12.2015 - 03.2016
IT Help Desk
Westat [Contract]
09.2014 - 12.2015
Administrative Assistant
Montgomery County Facility Government [Contract]
04.2009 - 09.2014
Administrative Assistant
NIH
04.2006 - 04.2009
Front Desk Coordinator
Blackrock Center For The Arts
08.2018
- Managed all aspects of the front desk operations, providing exceptional customer service and first impressions
- Oversaw building security, monitoring access and ensuring safety of staff and visitors
- Coordinated event logistics, including setup, breakdown, and catering
- Developed and implemented new ticketing and registration systems, improving efficiency and accuracy.
Education
Paralegal Studies -
Montgomery College
Skills
- Leadership
- Team building
- Motivation
- Coaching
- Performance management
- Conflict resolution
- Operations
- Process improvement
- Project management
- Resource allocation
- Quality control
- Communication
- Written communication
- Verbal communication
- Presentations
- Negotiation
- Active listening
- Technology
- MS Office Suite
- CRM systems
- Database management
- Strong organizational skills
- Time management
- Problem-solving
- Adaptability
Locations
Greater Washington DC Area
Timeline
Administrative Assistant
Howard University
04.2024 - Current
Program Assistant
Peppertree
10.2023 - 04.2024
Senior Sales Associate
AutoZone
11.2022 - 06.2023
Night Bar Manager
Rio Grande Tex-Mex Grille
10.2021 - 08.2022
Financial Services Representative
Empty Nestors Travel
08.2021 - 03.2022
Front Desk Coordinator
Blackrock Center For The Arts
08.2018
Personal Vacation Planner
Distinctive Vacation
12.2015 - 03.2016
IT Help Desk
Westat [Contract]
09.2014 - 12.2015
Administrative Assistant
Montgomery County Facility Government [Contract]
04.2009 - 09.2014
Administrative Assistant
NIH
04.2006 - 04.2009
Paralegal Studies -
Montgomery College
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