Rashida Simone Brooks
Sharon Hill,pa
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
19
19
years of professional experience
Work History
Early Intervention Specialist
Dept. of Human Services
20 S. 69th, Upper Darby Pa 19082
01.2024 - Current
- Contributed to a positive work environment by collaborating closely with colleagues and sharing best practices, resulting in improved service delivery across the team.
- Empowered parents through coaching on how to effectively implement strategies at home that would foster their child''s development.
- Provided ongoing support to families through home visits, phone calls, and written communication, ensuring consistent progress monitoring.
- Delivered high-quality services by staying up-to-date with industry best practices and attending relevant professional development opportunities.
- Established strong relationships with families, fostering trust and open communication for effective collaboration.
- Promoted family engagement in the early intervention process by providing resources, education, and guidance on supporting their child''s development at home.
Program Specialist
Active DaySenior Care
Clifton Heights, PA
01.2023 - 09.2024
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Service Coordinator
AmeriHealth Caritas
07.2023 - 01.2024
- The Service Coordinators’ role is personal and includes face-to-face contact, to help participants navigate the system and coordinate their care
- Service Coordinators are the single point of contact for participants with a primary function of providing information, facilitating access, locating, coordinating and monitoring needed services and support for LTSS participants
- Service Coordinators are responsible for informing participants about: Available LTSS benefits
- Required needs assessments
- Conduct reevaluation of level of care annually or more frequently as needed in accordance with DHS requirements
- Assist the participant and his or her Person-Centered Planning Team (PCPT) in identifying and choosing qualified providers
- Coordinate efforts and prompt the participant to complete activities necessary to maintain LTSS eligibility
- Explore coverage of services to address Participant identified needs through other sources, including services provided under the State Plan, Medicare or private insurance and other community resources
- Actively coordinate with other individuals and entities essential in the physical and behavioral care delivery for the participant to provide seamless coordination between physical, behavioral and support services
Quality Assurance Specialist
Positive Resolutions
04.2008 - 07.2023
- Performs all care management functions with additional outside support from other agencies
- Model for staff how to conduct assessment and develop and implement appropriate service plan utilizing appropriate community resources
- Responsible for overall referral, admission coordination maintenance of all administrative functions
- Interview potential consumers and assess perspective clients for acceptance
- Ensures initial intake paperwork is completed and accurate
- Attends inpatient hospital discharge planning meetings and ensuring medications are communicated to staff and pharmacies, implement therapeutic activities both community and residence, conducting goal reviews, goal summaries, and annual service plan meetings
- Maintains professional relations and assures information is communicated effectively with staff as well as clients, families and referral source
- Responsible for all HCSIS/ County incident reporting for initial incident to satisfactory resolution with the county
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Care Manager
Philadelphia Corporation for Aging
09.2006 - 04.2008
- Performs all care management functions for a case load of 60 consumers
- Validates the needs of the consumers in their environment
- Reassess consumer status and reviews care plan at regularly scheduled intervals
- Work with consumers, families and caregivers to develop a care plan that will benefit each consumer and their living situation
- Recognizes supports, develops, and mobilizes formal and informal resources to meet consumer needs
Clinical Case Manager
Warren E. Smith
09.2005 - 09.2006
- Responsible for the management of any services or support necessary to facilitate developmental progress, including therapeutic, psychological, psychiatric and other social services
- It also includes direct management of service with the Office of Medical Assistance, Community Behavioral Health and all other medical health coverage that is deemed medically necessary in providing funding sources for these services
Education
BSW - Social Work
Bowie State University
05.1999
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
References
Available upon request
Timeline
Early Intervention Specialist
Dept. of Human Services
01.2024 - Current
Service Coordinator
AmeriHealth Caritas
07.2023 - 01.2024
Program Specialist
Active DaySenior Care
01.2023 - 09.2024
Quality Assurance Specialist
Positive Resolutions
04.2008 - 07.2023
Care Manager
Philadelphia Corporation for Aging
09.2006 - 04.2008
Clinical Case Manager
Warren E. Smith
09.2005 - 09.2006
BSW - Social Work
Bowie State University